Bret Gregory Email & Phone Number

St Louis, Missouri, US

As a Software Engineer at Design Group, I am a member of a dynamic system integration and consulting company providing cutting edge solutions to a wide range of industries. I work on projects to provide SCADA and/or industrial control system solutions to Fortune 100 companies in the Food and Beverage, Life Science, and Industrial market segments. The scope.

Chicago, Illinois, US

• Collaborate with Corporate IT and Brewery Manufacturing Systems groups to optimize processes, applications, and technologies, and to generate practices and standards in forums/councils which are utilized to improve.
• Revamped server patching to reduce necessary production downtime from 13 hours to 5 hours
• Used PowerShell, SQL, VBA, Excel, and other programing and scripting languages to support daily and project related needs
• Local IT lead on project to upgrade or replace over 1400 Windows 7 devices with Windows 10, the migration of over 1700 users, 300 system IDs, and 75 servers to a new corporate domain, and the upgrade and migration of.
• Directly managed the technical and operational delivery of outsourced infrastructure products and services for assigned service domains, including service delivery, service level monitoring and reporting, capacity.
• Led 3rd party IT outsourcing partners and technology vendors to drive solutions and day to day support and drove the automation of various maintenance and monitoring activities for IT infrastructure

Chicago, Illinois, US

• Responsible for supporting Manufacturing Execution Systems in 10 breweries across the US, promoting synergies and implementing One Way of Working Processes
• First point of contact with brewery service leads for any enquiry
• Engage with brewery systems engineers and managers to optimize processes, systems and technologies to drive consistency between breweries
• Issue Mitigation – drive escalations and resolution timelines using appropriate change management processes
• Technical Lead on a stabilization effort requiring over 200 changes across more than 120 change mgmt. requests in a 4-month period, reducing high priority tickets by more than 50%
• Support corporate D&I initiatives by leading and participating in multiple Employee Resource Groups at the brewery and SLT levels

Denver, CO, US

• Designed, installed and maintained SCADA applications for hydroelectric power facilities in a small startup company.
• Generated support documents for customer systems, including design documents, manuals, and drawings
• Maintained test and development computer systems using VMWare and other virtual desktop technologies
• Programmed an improved graphing system for iFIX application

Boulder, Colorado, US

• Supported customers through software testing, support, development, and project services.
• Developed dedicated software support department to provide advanced and superior solutions for customer issues
• Implemented a SalesForce.com ticket and knowledge base system to accelerate and prioritize support responses to customer issues, reducing customer response times by 75%
• Developed multi-day advanced administration training course on company’s key software for customers, reducing customer reliance on support by 80%
• Implemented company’s first remote desktop support systems in 2001, thus reducing the time and travel required to resolve customer issues by at least 50%
• Built complex SCADA systems integrating computers, databases, sensors, and HMIs

Bsee, Electronics

High School Diploma, Computer And Science