Bret Loeber Email & Phone Number

Rocky River, Ohio, United States

Rocky River, Oh

Independence, Oh

Worked directly with the customer service manager to implement and track department project assignments, and assisted in developing a comprehensive workflow process for each project.Made several suggestions on process improvements in which many were adopted (i.e., order entry training documents, product knowledge documents to assist with answering customer questions and offering technical support solutions, templates for customer service and technical support email responses, call tracking database to ensure workload equity, improved email and fax distribution for better time management and an effort to reduce duplications). Improved average email response time by 200% with the implementation of standard email response templates.Conducted regular team meetings to discuss product quality issues and troubleshooting techniques.Assisted in training order entry, product returns and customer service representatives.

Lakewood, Oh

Provided customer service for various clients including AAA, Staples, Apple, Barnes & Noble and Andrako & Associates.Led a 12 person customer service team for AAA North Dakota and Nebraska clubs.Monitored customer service calls and conducting coaching sessions for improved performance.Handled inbound and outbound customer service and sales calls representing my clients in a professional manner.Applied customer service and sales techniques increasing average order size and customer satisfaction. Conducted seminars on how to work from home as a customer service representative for Fortune 500 companies.Received accreditation from the Better Business Bureau after initially being denied due to the prevalence of work at home scams. Created the website workops.net, which was awarded with an A rating from the Better Business Bureau.