-Prep bikes for rentals, tours and trainings-Provide instruction and training for new riders-Support tours as a guide and support van driver-Basic administrative work

-Managed 5 wholesale accounts with combined yearly sales over 5 million -Designed 2 new planograms for an account with 35 retail locations-Build brand awareness through trade and consumer shows held throughout the U.S. and Canada o Educate consumers on K&N’s brand and its products o Train distributors sales force on K&N’s product line-Maintain and expand relationships in the dealer network through personal and telephone visits -Trained new employees on K&N procedures and basic automotive knowledge -Supervised call center to maintain smooth operation and minimum call wait times -Updated trade show displays yearly with new graphics and products-Interact with wholesale and retail customers via telephone, email and online chat -Provide Customer Service, Tech Support and order entry -Special projects to promote the K&N brand

•Recruited to help build Falken’s newly created Off Road department•Built a functional organizational system for the department’s parts, supplies, promotional materials and show vehicles•Assisted Supervisor in preparing vehicles and materials for shows•Responsible for loading and unloading trailer and interacting with consumers to disseminate information about the product and the brand•Provide price quotes for marketing partners, promotional accounts, and industry associates

- Customer Service and Tech Support- Building brand awareness through trade and consumer shows- Maintaining and expanding relationships in the dealer network- Special Projects

•Manage and maintain $100,000+ worth of audio/visual equipment via Microsoft Access database•Utilize attention to detail when scheduling media services requests for on-campus events and activities•Balance part-time work with full time college courses and leadership activities• Assign service requests to technicians Major Accomplishments:•Promoted to Lead Technician – Fall 2008•Developed and enhanced communication, teamwork, management and customer service skills

• Managed classified section for all used parts and equipment on corporate website and listings posted on external sites• Photographed all parts and equipment, prepared detailed descriptions of items and uploaded that information daily to sites• Updated inventory listing and verified accuracy of information on file

-Designed and built a show display to showcase new product offerings-Created index and helped make major changes for the 2009 Mallory Ignition Catalog-Developed a 120-page PowerPoint presentation for annual sales meeting with Prestolite Representatives-Completed multiple competitive crossovers between the Mr. Gasket brand and its competitors-Assigned and completed several additional projects including: Product descriptions for corporate website, Web Wires product research, Assigned NPD classification codes to entire line of products and representative for Good Guys Nationals and Frankenmuth Auto Fest Shows

-OSHA 10 Safety Certified-Assisted skilled trade professionals with variety of duties on remodeling jobs for NASA Glenn facilities-Operate and maintain power tools and heavy equipment with zero safety incidents-Maintain order and cleanliness of job sites to ensure safety of all workers

-Performed body work, preparation, and paint work-Maintained facility