An accomplished executive with 20+ years of strategic and hands-on experience leading technology, call center operations, sales, and customer service organizations. Proven excellence in driving customer success, increasing quality, and managing change without giving-up growth or profit. An innovative solutions architect in supporting all areas of the business. Successful in enhancing productivity, reducing costs, and managing & implementing large scale projects. A mature and diversely experienced people leader with expertise in hiring, mentoring, and managing teams to foster loyalty and commitment to the company’s goals.Strengths - Strategic Planning - Call Center Operations - Relationship, and Vendor/Affiliate Management - Customer Success – Sales & Service - Change Management - Leadership, Coaching, Team Building - B2B & B2C Media/Marketing Support - IT Security & Infrastructure - IT Controls, SOX, SOP 98-1, R&D Tax Credit, Compliance Management - Agile Development Transitions and Management