Bret Milne

Bret Milne Email and Phone Number

Chief Operating Officer at PermaPlate @ PermaPlate
Bret Milne's Location
Sandy, Utah, United States, United States
Bret Milne's Contact Details
About Bret Milne

Executive with proven track record of success in growing business through achieving results for clients. Extensive experience in the BPO space. Responsibility for bottom line P&L results. Specialties: Call Center/Contact Center leadership, Client relationship management, New site launches, International management, Back-office processing, telecommunications provisioning, supply chain management, project management.

Bret Milne's Current Company Details
PermaPlate

Permaplate

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Chief Operating Officer at PermaPlate
Bret Milne Work Experience Details
  • Permaplate
    Chief Operating Officer
    Permaplate Mar 2019 - Present
    Salt Lake City, Ut, Us
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  • Permaplate
    Vp Operations
    Permaplate Jan 2016 - Mar 2019
    Salt Lake City, Ut, Us
    Responsible for North American supply chain, customer service, and claims processing operations.
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  • Permaplate
    Director, Customer Service And Claims Processing
    Permaplate Mar 2013 - Dec 2015
    Salt Lake City, Ut, Us
    Responsible for overall customer service and claims processing operations for the industry-leading provider of automotive appearance and protection products.
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  • Sutherland Global Services
    Avp, Enterprise Accounts, Telecom/Blm
    Sutherland Global Services Mar 2011 - Sep 2012
    Pittsford (Rochester), Ny, Us
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  • Startek
    Vp Operations
    Startek Dec 2001 - Jun 2010
    Denver, Co, Us
    Respsonsible for service delivery and P&L results for 7 facilities performing business process outsourcing (BPO) services to eight seperate clients and over 20 lines of business. Supported 1,500- 2,000 employees. Launched international sites in the Philippines and in Costa Rica.
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  • Startek
    General Manager - Teleservices
    Startek Oct 1998 - Dec 2001
    Denver, Co, Us
    Responsible for successful launch of the largest and second largest client relationships for the company. Took over responsibility of an additional 5 client relationships. Launched 3 new sites in the US and Canada. Responsible for service delivery, quality assurance, training, workforce managment, and business intelligence functions.
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  • Startek
    Director Of Continuous Improvement
    Startek Jan 1997 - Sep 1998
    Denver, Co, Us
    Responsble for implementing continuous improvement initiatives in order to achieve company's stated objective of doing things "better, faster, and cheaper.' Facilitative leadership was utilized to drive projects within the receiving, warehouse, production, shipping, and process management organizations.
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  • Starpak International, Ltd.
    General Manager - United Kingdom
    Starpak International, Ltd. Oct 1992 - Dec 1996
    Responsible for all aspects of the start-up and ongoing operation of the company's first international expansion. Full P&L responsibility, client acquisition and management, launched multi-lingual fulfillment call center.

Bret Milne Skills

Project Management Crm International Management Supply Chain Management Provisioning Outsourcing Call Center Bpo Workforce Management Program Management Management Business Process Improvement Leadership Team Leadership Quality Assurance Call Centers Cross Functional Team Leadership Customer Experience Process Improvement Performance Management Training Six Sigma Vendor Management Contact Centers Account Management Call Center Development Executive Management Offshoring Business Intelligence Inbound Marketing Service Delivery Telecommunications Team Management Start Ups Operations Management Contact Center Management New Business Development Change Management Customer Satisfaction Sales Strategy B2b P&l Management Customer Retention Mergers And Acquisitions Telemarketing Avaya Operational Excellence Outsourcing Management Customer Relationship Management

Bret Milne Education Details

  • Brigham Young University
    Brigham Young University
    Business Management/Finance

Frequently Asked Questions about Bret Milne

What company does Bret Milne work for?

Bret Milne works for Permaplate

What is Bret Milne's role at the current company?

Bret Milne's current role is Chief Operating Officer at PermaPlate.

What is Bret Milne's email address?

Bret Milne's email address is br****@****ail.com

What is Bret Milne's direct phone number?

Bret Milne's direct phone number is +197039*****

What schools did Bret Milne attend?

Bret Milne attended Brigham Young University.

What skills is Bret Milne known for?

Bret Milne has skills like Project Management, Crm, International Management, Supply Chain Management, Provisioning, Outsourcing, Call Center, Bpo, Workforce Management, Program Management, Management, Business Process Improvement.

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