Bret Morse Email & Phone Number

United States

Remote

Manager, Digital Production 2018 - 2023Collaborated with Marketing, BI, Web, IT, and Agile teams to strategize, develop, test, and execute 100 campaigns annually, totaling 2K+ deliverables. Managed team capacity distributing new and recurring digital deliverables equally, resulting in 160K new supporters over the fiscal year.• Managed/coached 8 team members with bi-monthly 1-on-1 conversations utilizing PDP system and S.M.A.R.T. goals in Workday, which enabled continued learning and growth.• Organized volunteer days for Digital Production, volunteering for Habitat for Humanity and Care and Share, building camaraderie throughout team and giving back to local community.• Collaborated with members of DP and legal to create standards for CAN-SPAM and 3rd-party email sending, protecting organization’s email marketing sending reputation; shared with and continued to advise neighboring teams.• Organized and partnered with team members and neighboring teams in migrating organization’s digital marketing tool 3 times; with each migration process automation was improved and dated deliverables were purged.• Consulted with Vendor support and outside agencies to set expectations, clarify process, and triage emergencies, which enabled implementation of innovative technology.• Collaborated with team and neighboring teams to develop and implement email templates, providing templates for email production; distributed to Marketing PMs and external design partners to streamline workflow and increase efficiency.• Coordinated with neighboring teams, certifying delivery of digital assets according to established deadlines.• Identifying areas for improvement within existing processes and propose solutions accordingly.• Researched industry trends for email best practice, including subject line length, email formatting, and healthy open and click thorough rates.• Resolved conflicts between personnel or departments in a professional manner while maintaining positive relationships.

Colorado Springs, Colorado Area

Digital Production Lead 2012 - 2018Trained new hires on proper use of tools and best practices in digital processes. Collaborated with cross-functional teams to identify opportunities for process improvement initiatives. Organized and managed production tasks to ensure efficient completion of projects.• Managed employee scheduling needs by ensuring adequate coverage during peak times of year and for PTO.• Collaborated with team SMEs, establishing standard operating procedures for all stages of the Digital production process; provided technical guidance and support in troubleshooting issues related to production process.• Recognized employees' efforts by providing feedback on accomplishments, boosting team morale.• Performed root cause analysis when problems arose to prevent future occurrences, resulting in fewer errors and refined process.

Email Production Specialist 2008 - 2012Implemented strategies to optimize workflow and gain efficiency in the email production process. Utilized critical thinking skills to troubleshoot and resolve issues quickly and efficiently.• Created automated recurring email sends and “drip campaigns” to meet specific client requirements, increasing supporter engagement and helping to meet fundraising goals.• Coded and implemented first complex E-newsletter, providing enhanced recipient personalization, generating greater supporter engagement.• Coded and implemented initial payment decline and payment failure campaigns for email and SMS, worked closely with BI and Call Center to set proper throttling thresholds; created sending logic to accommodate various time zones for SMS sending at an acceptable hour, decreasing cancellation rate.• Created and utilized QA procedures throughout the entire Digital Production process, guaranteeing internal and external satisfaction.

Colorado Springs, Colorado Area

1987-1999: Assisted with as well as ran myself,2 4 and 6 colors printing press's in a fast paced production environment.1999-2008: Transitioned from the printing press to the Plate-making area. Worked in both flexographic and lithographic plate-making processes.Worked with Prinergy workshop software and Adobe Creative Suite to trouble shoot both in-house and commercial files. Held department lead position for 2 years prior to moving to Compassion.