Bret Mortimer Email & Phone Number

Responsible for onboarding, training, and managing clients in a key territory with over 250 active clients.Developed, designed, and produced client onboarding training content which resulted in higher customer satisfaction and increased customer retention.Worked cross-functionally with Sales to identify and reactivate key clients in target markets.

Salt Lake City, Utah

Salt Lake City Metropolitan Area

Produced monthly all-hands meetings designed to promote new cultural beliefs and key results.Production included brainstorming segments, writing scripts, organizing filming, directing talent, managing edits, and approving the final product.Scripted members of the executive team for presentations and videos while establishing, managing, and executing project needs with the internal studioManaged the WGU Intranet and increased employee engagement by over 70% in one year due to unique content creation that drove community involvement

Lehi, Utah

Raised the average communication engagement rate from 55% to 82% in under 6 months.Created the weekly Field Operations Newsletter to keep both field employees and operationsmanagement informed and excited.Started and led a text messaging communication channel which resulted in our highestengagement rates to date.Produced and hosted a biweekly webisode which updated employees on incentives, policies,results, etc.Planned and executed two year-end summit events for operations management on each coast.

Chattanooga, Tennessee Area

Successfully managed a team of 40+ employees and oversaw daily park operations includingmaintenance, employee training, customer satisfaction, inventory, financial operations, community outreach, and marketing.Doubled social media followings organically across every platform by creating a social mediastrategy which prioritized follower interaction.

Chattanooga, Tennessee Area

Utah

Provo, Utah Area

I created and edited social media content for Dell University, Dell's program geared toward colleges. I was responsible for submitting content for the national Facebook and Twitter pages as well as the West coast university-specific pages.