Bret Sinclair Email & Phone Number

London, England, United Kingdom

• Assisted in training new members of staff in August 2024, as part of new company acquisition. This involved travelling to different stores and delivering training to Lock N Store staff to ensure smooth transition.Using.
• Working as part of a team to effectively coordinate and deal with several commercial burglaries and using sound judgement to quicklysecure the scene contact the police and the affected customers, whilst also ensuring.
• Using effective teamwork, focus on meeting KPI’s which involves calculating and monitoring weekly forecasts of move-ins and move-outs,customer rent reductions, credit adjustments and accounts to be foreclosed, for.
• Enhancing security of the store by CCTV monitoring and security walks of the building.
• Practice excellent customer service and rapport, which led to getting 5 star google reviews from satisfied customers.
• Effectively used negotiation skills to successfully collect outstanding debt and collaborated with other stores to manage difficult to reachcustomers. This included offering settlements to customers in financial.

Philippines

· Meticulously proofread new customer contracts for accuracy and completeness before entering mortgage application data into the company database· Acted as a liaison between customers, mortgage brokers, and the company's solicitor to facilitate seamless communication and transaction progress· Ensured that new mortgage applications are processed within.

Philippines

· Oversaw and managed a team of customer service agents, ensuring they provide excellent service and met performance standards· Updated and maintained staff files, including personal and professional information, to ensure accurate and up-to-date employee records· Monitored daily attendance of team members and approve annual leave requests· Conducted.

London, England, United Kingdom

Making inbound and outbound calls and first line of contact with customers. Responding to enquiries and handling complaints involving fare refunds. Responding to correspondence, calculating refunds. Authorising refunds from emergency fares, using public funding. Providing information on how to travel using the London TFL Network. Failed revenue inspections.

London, England, United Kingdom

Top seller in a store with a yearly turn-around of £110,000. Generating mobile phone contracts tailored to customers’ specific needs. Carrying out identity checks, ensuring eligibility, carrying out routine credit checks and accurately filing all documentation. Key holding duties, daily cashing up, banking and in charge of the Safe. Resolving complaints.

Sydney, New South Wales, Australia

Front line responder for Credit card fraud, preventing fraudulent transactions from taking place.Using programs such as Sonar and Falcon to detect test transactions.Dealing with victims of Identity theft. Creating potential fraud loss reports to calculate potential losses.Placing fraud stops on customers credit cards to stop more fraud from occurring,Had.

A+ | Net + | Sec + | Cysa +|, Information Technology, Qualified

A + 2201101 and 2201102 Net + N10 008 Sec + SYS0 601 Cysa + CSO 003

Diploma, Music Theory And Composition, Distinction

A 2 year course covering Music composition, Recording Techniques, Music Business, Sound Engineering, Performance and Technology.