Assistant Manager
CurrentAssisted in training new members of staff in August 2024 , as part of new company acquisition. This involved travelling to different stores and delivering training to Lock N Store staff to ensure smooth transition.Using effective communication & sales skills, contribute to my team to achieve and overperform on monthly growth targets (eg.2.5%2022 & 3.4% 2023).• Working as part of a team to effectively coordinate and deal with several commercial burglaries and using sound judgement to quicklysecure the scene contact the police and the affected customers, whilst also ensuring store continues to operate as normal.• Using effective teamwork, focus on meeting KPI’s which involves calculating and monitoring weekly forecasts of move-ins and move-outs,customer rent reductions, credit adjustments and accounts to be foreclosed, for discussion with District manager and agree on actions.• Enhancing security of the store by CCTV monitoring and security walks of the building.• Practice excellent customer service and rapport, which led to getting 5 star google reviews from satisfied customers.• Effectively used negotiation skills to successfully collect outstanding debt and collaborated with other stores to manage difficult to reachcustomers. This included offering settlements to customers in financial difficulty to collect what we can and offer solutions to help them avoid legal intervention.
