* Build relationships with franchisees, restaurant teams, IHOP support staff and 3rd party venders in order to allow open communication and collaboration and allowing my influence to effect franchise decisions.* Analyze restaurant operations through key metrics, performing operations evaluations, and guest feedback. Using this analysis to celebrate successes, improve systems, and bring awareness to opportunities.* Stay on top of IHOP and Industry knowledge in order to be a resource for the restaurants, their leadership and IHOP support.* Support the operations of as many as 54 restaurants in an area spanning 10 states. Working with 8 different franchise organizations.* Create improved processes at both a nationwide and regional level in an IHOP committee tasked with creating an improved operations evaluation.* Sharing best practices found at other restaurants across my area and region. Speaking to these on conference calls with franchisees.

* Build strong relationships with utility corporations, county officials and other tax commission analysts to ensure clear and accurate electric utility valuation assessments for property tax purposes.* Search for, research and analyze corporation financial data, as well as electric industry trends.* Professionally and promptly answer and resolve questions and concerns from corporations and county officials, including initiating settlement discussions for appeals.* Creating improved processes in valuation methodology, including new and rebuilt financial models and new ways of administering tax exemptions, like the Utah Irrigation Exemption for corporations in an easier way.

District Manager * Developed and trained team members to reach their potential and to succeed, leading to 15 promotions to General Manager, 3 to District Manager and many more to Assistant Manager.* Responsible for the continual staffing of 8 stores, 200+ employees, and maintaining a succession plan for those stores.* Implemented store improvement plans with store management following extensive gathering, reviewing and analyzing of important key indicators and business operations data. * Directed a team that led the nation in speed of service for a year, by having the highest percentage of on time deliveries (83%) being delivered in under 30 minutes. * Motivated an under-performing team into a dedicated team that led the nation in sales growth of 35% over a 2-year period.Operations Coach - Auditor* Audited the operations of over 280 business units across Texas, Oklahoma, and New Mexico, verifying corporate standards were being met.* Trained team members shoulder to shoulder on operational processes that were not meeting standards.* Created strong relationships with franchisees, store team members and corporate area leaders to advance the standard of service of business units. * Analyzed the product quality, service and image that helped store leadership create plans for improvement.