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A strategic leader with a proven, repeatable record of obtaining results in a variety of industries by improving processes, developing and cultivating strong relationships with team members and partners. A dedicated self-starter experienced in cross sell, customer care, servicing, credit lending, project management, process improvement and collections management. Experienced in the leadership of multiple, concurrent programs across multiple sites.
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Arnold ConsultingFlower Mound, Tx, Us
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Self EmployedArnold Consulting Sep 2022 - PresentLeader in all types of financial services with full P&L responsibilities
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Chief Operating OfficerArc Home Llc Aug 2020 - Sep 2022Moorestown, New Jersey, Us -
Evp National OperationsPacific Union Financial, Llc Apr 2015 - Sep 2018Farmers Branch, Texas, UsLed all mortgage operations including Correspondent, Wholesale, and Retail consisting of over 1000 employees• Increased production and quality while decreasing operating expense• Designed and implemented organizational and process changes o increased LPE results by 49%; increased revenue per employee by 28%o decreased turn times; delivered consistent results; improved month over month• Designed supplemental interfaces to overcome Loan Origination System limitations• Managed through significant volume fluctuations while maintaining quality, SLAs and operating expense -
Svp Institutional Lending GroupPacific Union Financial, Llc 2015 - 2018Farmers Branch, Texas, UsThought leader with a proven, consistent record of improving performance and profitability in a variety of industries by successfully developing and executing turn-around strategies and organizational re-structuring. Over 20 years of strong strategic and operational experience with a focus on improving processes, attracting, retaining and developing key talent and establishing strong working relationships with all stakeholders. Leadership of multiple, concurrent programs across multiple sites for large complex organizations
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Vice PresidentWells Fargo Home Mortgage Nov 2012 - 2015San Francisco, California, UsBuilt from group up and led a 700 fulfillment (underwriting, processing, closing, funding) team with a P&L of over $60MM. Generated 3000+ home mortgages per month. Lead strategic initiatives for the whole division (3000+ team members). • Increased output by 30% by redesigning the process and improving partnerships• Reduced rate extension expenses by 91% by analyzing data, creating reporting, formulating and implementing actions, and establishing accountability• Customer loyalty increased 33% through analysis, training, mentoring and implementing process changes• Led through the implementation and migration of a new processing system to increase compliance, quality and efficiencies, while reducing risk.• Created a supplemental interface to bridge the gaps and allow for actionable intelligence -
General ManagerSears Holdings Corporation Sep 2009 - Oct 2012Chicago, Il, UsLead Sales and Service Center -
General ManagerAccent Marketing 2007 - 2009Jeffersonville, In, UsLead Customer Contact Center
Brett Arnold Skills
Brett Arnold Education Details
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University Of Southern IndianaFinance -
University Of Southern IndianaBs Finance
Frequently Asked Questions about Brett Arnold
What company does Brett Arnold work for?
Brett Arnold works for Arnold Consulting
What is Brett Arnold's role at the current company?
Brett Arnold's current role is Executive Leader.
What is Brett Arnold's email address?
Brett Arnold's email address is br****@****ite.com
What is Brett Arnold's direct phone number?
Brett Arnold's direct phone number is +184360*****
What schools did Brett Arnold attend?
Brett Arnold attended University Of Southern Indiana, University Of Southern Indiana.
What are some of Brett Arnold's interests?
Brett Arnold has interest in Disaster And Humanitarian Relief, Animal Welfare, Environment, Children.
What skills is Brett Arnold known for?
Brett Arnold has skills like Customer Experience, Process Improvement, Operations Management, Customer Retention, Customer Satisfaction, Workforce Management, Vendor Management, Performance Management, Leadership, Strategic Planning, Business Process Improvement, Outsourcing.
Who are Brett Arnold's colleagues?
Brett Arnold's colleagues are Arnold Sandoval, Khadija Arnold.
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