Brett Atkinson Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney Olympic Park

North Strathfield

Responsible for managing the direct and Third Party distribution channels, driving sales and implementing tactical initiatives across NRMA Member touch points to achieve sales and revenue outcomes for the Group. Relationship Management for Insurance Australia Group partnership in developing and driving sales and customer activities across our shared brand.

388 George Street, Sydney

To identify and develop a set of key behaviours linked to our customer and business performance. Review and develop a national customer conversation framwork to help drive commercial and NPS outcomes for IAG's Sales & Service business. Implementation of a national online coaching tool, linked to behaviours and SMART goal actions.

Sydney, Australia

Sales & Customer PerformancePartner & support the Sales Leadership Team to embed, drive effectiveness & maintain consistent delivery of the execution of the Sales & Service Xcelr8 Program Performance Standards - closing the gaps in sales performance across the network.Support in the development and implementation of initiatives that ensure a focus on growth across direct channels including Telephones, Branches & CSC's through the streamlining of processes.Facilitate and monitor the Sales & Service Routines as detailed in the Xcelr8 Program Performance Standards for all levels in the Sales & Service business unit. Provide insight and identify opportunities for business improvement within operations. Through the engagement of frontline & observation evaluate and report on adherence to best practice business models, adherence and sales processes (Ensure compliance to internal and external obligations).Support and complete ad-hoc reviews and record outcomes to enhance Sales and Service effectiveness by identifying processes that can be improved or identify training needs. Investigate any trends derived from reviews and provide feedback to relevant Sales Effectiveness & Quality Assurance team members.

Sydney

Retail Sales and ServiceResponsible for staff development and leadership by consistent application of performance management and sales management disciplines to achieve revenue, growth and retention objectives, and delivery of agreed customer services standards, whilst minimising expenses. Responsible for identification of business development opportunities, the implementation and management of strategies to realise these opportunities. Works with stakeholders such as Branch Operations, High Performance Unit, and Channel Marketing to ensure that branches maximise sales opportunities, minimise expenses and achieve operations and service targets. Positions branch as key member of the community and build long-term local relationships.

Sydney, Australia

Identify and develop business opportunities within the IAG Agency channel, in particular Business Insurance.

Developed and implemented new home loan solutions. Collaborated with 16 new lenders to provide best options for customers. Evaluated and recommended home loan products for consumers. Provided home loan solutions for latest technologies, from 450 products with 16 lenders. Collaborated with customers to provide assistance with application and approval process. Assisted with application approval process for relevant government grants and deposit bonds. Provided excellent customer support, providing regular feedback on various engagements.

Provided excellence in communications with over 4000 staff members throughout various departments, including Sales, Marketing, and Finance. Authored and published weekly newsletters, including printing and distribution. Compiled presentations for key organisation changes per request of senior management and executives. Performed business continuity planning.

Supported sales and marketing staff members, providing new training solutions for skills enhancements. Developed, implemented, and maintained budgets. Provided direction and management of staff members. Completed flight and accommodation bookings for facilitators. Ensured all team goals and objectives are achieved on daily basis. Tracked employee sick and vacation time.

Managed and directed staff of five consultants. Collaborated with CEO and Chairman to obtain business requirements and understand organisational objectives. Provided training and development. Directed and managed staff members. Ensured continued performance management. Analyzed and resolved customer issues, ensuring timely resolution to complex problems.Additional InformationOwn and operate my own small business with an annual turnover of $650,000. BudgetsResearchMarketingFinancialPayroll/Staff IncentivesActivity Statement/GST/Superannuation

Higher School Certificate

Education record