Reporting to the Technical Delivery Manager, the Desktop Lead (Regional, VIC) position is responsible for the delivery & ongoing support of Lenovo notebooks, Microsoft Surface Pro 5s and Samsung mobile phones to WorkSafe Inspectors throughout Victoria ensuring all Inspectors have the ability to access email and the FieldLink database while performing their job out in the field.

Network Neighborhood provides quality ICT Services, Solutions and Products to education, corporate and government sectors.Specialist Technician Reporting to the Regional Manager, the Specialist Technician position is to be responsible for the configuration, implementation and migration of complex projects and solutions, executing assigned tasks on technical delivery and assisting peers on projects as well as possessing the ability for identifying, escalating and managing issues on assigned tasks through to resolution.

Responsible for IT department operations in Australia with an annual budget of $1.7 million and managing the IT Infrastructure, Service Delivery and IT vendors, including the outsourced IT Infrastructure and Service Desk support vendor IBM. Responsible for the IT budget, vendor contract negotiations, fixed and mobile telecommunication services, service desk customer satisfaction program, the end-to-end management of technology procurement, invoicing, deployment and project management of all IT services and infrastructure.

Reporting to the Wintel Operations Manager who was based in the KAZ office in Melbourne. Responsible for the clients IT Infrastructure providing server and network consultation and support and also 3rd level deskside support. Responsible for the expectation and meeting of all customer SLA's. - Onsite Lead for the relationship of KAZ clients, Whirlpool Australia & Assa Abloy / Lockwood Security Products- Key member of migrating Lockwood Australia from Novell Netware to Windows 2000 Active Directory- Key member of migrating Lockwood Australia from MS Mail 3.2 to Microsoft Exchange 2000 and then Exchange 2000 to Exchange 2003- Working independently to monitor and control the operation of Local Area and Wide Area Networks and associated peripheral equipment- To ensure networks are operational and available for use according to pre-determined schedules- To support and resolve all problems relating to hardware and operating system software- Extensively utilised Remedy helpdesk software to record and track issues- Build and Support the implementation of a Citrix farm for 450+ users- Provided first & second level technical support for Global IT infrastructure for 450+ employees of Assa Abloy- Create and maintain desktop SOE images using Symantec Ghost- Support Microsoft Exchange 2000 & 2003 mail systems- Mentoring and supporting the careers of junior IT staff

Reporting to the Operations Manager and responsible for the operation of the midrange computer systems and responsible for the rollout and support of the emerging PC network.- To support all AS/400 Midrange, 9121 Mainframe and PC related hardware consisting of dumb terminals, Windows NT/95 PC's and servers- Provided first & then second level technical support for Australian IT infrastructure for 400+ employees- Troubleshot hardware, software and connectivity issues Windows NT/95 and mainframe environment- Escalated issues as needed and maintained communications with customer and other IT departments- Train and guide employees in the application of computer techniques and procedures- Create and maintain desktop SOE images using Symantec Ghost