Self-motivated and results-oriented professional with over ten years of leadership and distinguished performance partnered with extensive experience in management, employee relations, training, effective communication and a passion for customer service and helping peopleGeneral ManagerEstablished success by shaping the work environment, delivering on strategy, allocating resources and assets, developing managers, building organization and overseeing operations• Exceeded goals such as lowering turn over by 30%, sales increase of >3% for several years • Lowering cost of sales by .5% and increased customer satisfaction scores by 20%• Efficiently perform conflict resolution and recovery with guests and employee relations• Facilitate HR functions, group training, orientation and follow through of procedures • Performance of quality assurance, inspections, vendor relations and facility maintenance• Execution of new initiatives to leadership team and function as Area Director when needed • Oversee the efficient running and profitability of the business and Team Management• Developed a team of 60 members through effective training and performance evaluations • Performance of inventory, purchasing, interviewing, employee relations and Human Resources• Support team with effective schedules to provide outstanding service and deliver on goals EDUCATIONBachelor of Science- Hospitality Management, Purdue University, West Lafayette, IN, AWARDS/CERTIFICATIONS2014 General Manager of the Year / 2008 Cool Place AwardSituational Leadership II TrainingThe Wisdom of Oz Personal Accountability TrainingNational Restaurant ServSafe CertificationFUNCTIONAL/TECHNICAL STRENGTHSOperations Management, Development/Training, Customer Service, Quality Assurance, Vendor Management, Team Leadership, Project Planning, Resource Management/Inventory, P&L Management/Budget Planning, IT Hardware Set-up & Application Management, Microsoft Office