• Successfully grew a book of over 500 accounts by 10% to over $1.8M in annual billings in 2021.• Achieved highlight sales months - 163% to quota in May, 138% in August, and 124% in December of 2021.• Analyzed historical inspection project data to update client budgets and ensure project profitability.• Conducted regular customer account reviews to identify changing project scope and procedures while maintaining contracted budgets and timelines to minimize account churn.• Developed relationships with key clientele in property management, healthcare, commercial, and education verticals to generate upsell opportunities and expand client base.• Collaborated with operations, deficiency, and service teams to manage client facility compliance needs and provide an excellent customer experience.• Forecasted upcoming service and maintenance requirements to bundle with existing annual service work to create efficiency, increase profitability, and reduce cost to clients.• Created and maintained custom service and testing plan schedules from initial sale through implementation to help clients stay in compliance with NFPA regulations.

• Managed a book of over 400 client accounts totaling $1.2M in annual revenue while providing exceptional customer service and marketing portfolio management.• Achieved 118% of sales quota the first month in the role.• Minimized account churn and consistently remained on average 10% under monthly retention quotas through proactive management of client renewals.• Onboarded and educated new clients in building and maintaining an online marketing presence to deliver on expected impressions, improve ROI, and deliver on new client generation goals.• Analyzed and interpreted market performance and trend data to provide strategic marketing plans.• Maximized a book of business by utilizing Salesforce dashboards to maintain a sales pipeline, track client data, uncover upsell opportunities, and focus sales efforts within existing client base.

• Continuous sales leader outperforming other business account managers by an average of 30% through exceeding sales target of $3,000 in net new MRR every month in this role.• Utilized consultative and solution selling techniques to effectively sell business internet and phone services to an average of 80-100 new logo and existing clients each month.• Maximized revenue through expanding existing client services and extending service contracts to guarantee future business.• Owned the client experience from initial contact through scheduling, install, and implementation of service while coordinating all projects with internal teams to meet client needs and timelines.• Generated and secured new contract documentation for all new accounts and existing client renewals.• Worked alongside technical support teams to resolve service issues and outages to ensure client satisfaction.

• Collaborated with Customer Service Leads, Dispatch, and Phone Operations teams to resolve customer issues and provide outstanding customer service in a timely manner.• Sold residential internet, tv, and phone packages to fit customer needs, resolved complex billing issues, and de-escalated customer complaints. • Streamlined workflows to improve call center and communications efficiencies.

• Worked alongside outside sales representatives to manage dealer accounts for K2 brand products across a multi-state region totaling over $2M in annual revenue.• Responsible for resolving dealer issues, order fulfilment, and facilitating product warranties.• Championed process improvement initiatives to streamline order processing, reduce duplicate work, and ensure quicker fulfillment of purchase orders.

• Efficiently communicated with customers to generate sales through consultative selling.• Resolved customer questions through expert product knowledge and continued education.• Collaborated with the marketing team to develop product information, pricing, and promotional details.