Brett Canada Email & Phone Number

Served as initial point of contact/helpdesk support, providing client level customer support (hardware and software) for up to 900 personnel, 650 desktop and laptop computers, 50+ network printersManaged user permissions for host domain shared drives to include creating security groups, distribution groups, secure/encrypted org boxes using Active Directory.

Served as initial point of contact and helpdesk support, providing client level support (hardware and software) for up to 750 personnel, 500 desktop and laptop computers, 40+ network printersMapped network printers via IP address and/or hostnameInstalled patch cables for connectivity to Cisco routers, switches, patch panels and related devicesManaged.

Beale AFB, CA

Provided command, control, communications, and information supportImplemented Command and Control standards for security, weather, and operational reportingScheduled and coordinated flight operations to include airfield parking and security for alert aircraftReceived, decoded and relayed message traffic for early warning programUtilized specialized.

Analyzed mission information flow needs of commanders and staff, managing life-cycle of information originated and received by unit, provided planning, support, and oversight of daily operations, including budget, manpower utilization, military and civilian training, as well as equipment acquisition and managementDirected information resource management.

940th Air Refueling Group, Mather AFB, and McClellan AFB; Administered the Freedom of Information Act (FOIA) and Privacy Act (PA) programs for the GroupManaged the records, publications, forms and administrative orders programs, developing training materials and providing hands-on training to staff support for 67 offices of recordSignificant.

Comptia Certified A+ And Security+

Associates Degree (3), Information Systems Technology; Information Management; Criminal Justice