Brett Canada Email & Phone Number

Served as initial point of contact/helpdesk support, providing client level customer support (hardware and software) for up to 900 personnel, 650 desktop and laptop computers, 50+ network printersManaged user permissions for host domain shared drives to include creating security groups, distribution groups, secure/encrypted org boxes using Active Directory and DRA servicesOversight of newcomer in-processing; created script files for mapping user shared drives on domainConfigured, tested and issued laptops for personnel traveling on business, deployments and schoolsCoordinated Work Order Management (WOMS) tickets and Remedy tickets for maintenance of the domain and facility infrastructure; elevated tickets to higher headquarters for resolution (as needed)Built and managed two servers used for flight operations mission planning, scheduling and training

Served as initial point of contact and helpdesk support, providing client level support (hardware and software) for up to 750 personnel, 500 desktop and laptop computers, 40+ network printersMapped network printers via IP address and/or hostnameInstalled patch cables for connectivity to Cisco routers, switches, patch panels and related devicesManaged flightline and TDY wireless computer communications for the 943d Maintenance SquadronPerformed configuration, management and initial diagnostics of information systemsProvided customer client support and user training in computer maintenance and operationsPrepared new computers for tech refresh and processed old and excess equipment for dispositionManaged and maintained mobility storage warehouse for communications equipment Significant Accomplishments: Managed the Unit Security Program, providing coordination of personnel security clearances for 250 personnel; initiated 150 personnel periodic security clearance investigations, including Secret and TS; setup mobile field network during Hurricane Rita relief efforts with internet and e-mail support (2005), Randolph AFB, TX, covering two USAF Reserve HH-60 helicopter Rescue units and one Active Duty rescue unit; maintained all squadron computers to include hardware, software, and network connectivity, for classified and unclassified systems during deployment to Kuwait (2003) and two deployments to Afghanistan (2007 & 2008) for contingency combat rescue operations.

Beale Afb, Ca

Provided command, control, communications, and information supportImplemented Command and Control standards for security, weather, and operational reportingScheduled and coordinated flight operations to include airfield parking and security for alert aircraftReceived, decoded and relayed message traffic for early warning programUtilized specialized communications equipment for tracking aircraft readiness status, mission sorties, and command and control operations (part of the early warning program)Acted as workgroup manager responsible for routine and unscheduled maintenance, diagnostics, repair and configuration of systems, including hardware and softwareManaged computers for Battle Staff contingency operations room and prepared Risk Analysis reportsManaged the Security Awareness program and provided software and system security updates

Analyzed mission information flow needs of commanders and staff, managing life-cycle of information originated and received by unit, provided planning, support, and oversight of daily operations, including budget, manpower utilization, military and civilian training, as well as equipment acquisition and managementDirected information resource management activities and supervised three civilians and 15 reservistsDirected planning and programming activities, including strategic, wartime, and contingenciesManaged Information Protection program and resolved technical problems with local area networkSignificant Accomplishments: Identified $8,000 in copier lease contractor billing fraud, resulting in formal investigation by Air Force auditors, revocation of vendor’s contract with restitution to the government. As Communications Flight Superintendent, stood up the 940th Communications Flight, merging the Information and Communications career fields. Coordinated, organized, and assisted in the BRAC relocation move of the 940th Air Refueling Wing from McClellan AFB to Beale AFB

940th Air Refueling Group, Mather AFB, and McClellan AFB; Administered the Freedom of Information Act (FOIA) and Privacy Act (PA) programs for the GroupManaged the records, publications, forms and administrative orders programs, developing training materials and providing hands-on training to staff support for 67 offices of recordSignificant Accomplishments: Directly worked with HQ AFRC to develop electronic publications and forms information databases (InfoBase) providing initial electronic downloads to USAF units.

Comptia Certified A+ And Security+

Associates Degree (3), Information Systems Technology; Information Management; Criminal Justice