Brett Cushing Email & Phone Number

Salt Lake City, Utah, United States

As part of our complete wealth management approach, we can help you with a full lineup of products and services, including:* Retirement planning* Investment allocations and modeling* Risk management and asset protection* Tax planning strategies* Estate planning and wealth transfer* Asset allocation and rebalancing* Philanthropic and charitable.

Greater Salt Lake City Area

Salt Lake City

* Project Manager responsible for delivering multiple large scale projects across the global reservations and customer care enterprise* Coordinated complex projects throughout a global matrix organization; including assembling project plans, budget/resource management, scope, requirements, quality review, risk mitigation, and comprehensive documentation*.

• Product Manager overseeing $900M in revenue, $22M in P&L responsibility and 8M customer contacts annually within IHG’s international hotel reservations program
• Spear-headed development of the next-generation of a $700M product, and delivered a 20% YOY increase in revenue on a $760k budget
• Developed new systems and technology applications delivering up to $20M in annual incremental uplift. Expertise includes requirements & design, feasibility, user documentation and user acceptance testing.
• Created, hired, and developed teams to manage 2,500 hotel clients achieving 93% customer satisfaction
• Manage 22 account managers and support personnel with exceptional employee engagement (>95th percentile across IHG globally)
• Extensive experience with senior executive communications, including strategy recommendations, status updates and enterprise road mapping

• Leadership of 500 team members, delivering over $500 million in channel net revenue, and $17 million in direct cost (P&L) responsibility on an annual basis
• Delivered a variety of complex projects - requiring expertise in analysis, process design, change management, communications, etc. – to develop and deploy new employee policy, processes, software applications, and.
• Ongoing work with key internal stakeholders and external vendors to identify resource needs, perform quality reviews, and manage operations risk
• Point of contact for all location strategic direction, key performance indicators, business reviews and change implementation
• Global insight in working with colleagues and stakeholders across a broad scope of international backgrounds and perspectives, with direct experience in Mexico, U.K. and Philippines

• Led a team of 400 employees delivering $350 million in channel net revenue, handling 4.5 million customer contacts, and $8.5 million in direct cost (P&L) responsibility on an annual basis
• Project experience in employee compensation, software development, process improvement and quality review
• Strong emphasis in local operations culture, mentoring and on-boarding frontline management
• Achievement of a variety of performance metrics including customer satisfaction (93%), quality (90%), and financial budgets ($100k savings)