Brett Herman work email
- Valid
- Valid
Brett Herman personal email
- Valid
- Valid
- Valid
Interested in VP of Operations, Regional or Area Manager, Director of Operations and other Senior leadership roles.15+ years of 🅓🅡🅐🅜🅐🅣🅘🅒 🅘🅜🅟🅐🅒🅣🅕🅤🅛 Bottom-Line results:Executive Operations Director with extensive experience across multiple verticals, including Sports & Entertainment, Theme Parks and Family Entertainment destinations, Hospitality, Food and Beverage, Health Care, Contracted and Retail Operations creating dynamic award-winning brands!!!Has your organization struggled to navigate the complexities of the current business economic landscape where attracting, hiring and retaining top-level talent is crucial to operational success? I have consistently evaluated and overhauled underperforming businesses where cultural crises have existed and reshaped the identity of organizations to better align with the Mission Statement, Values and Ethos of the organization. I would welcome the opportunity to discuss your objectives and determine the proper steps to take to attract and retain top talent to your operation.I am an experienced, compassionate leader who assembles high-performing management teams that deliver YOY topline and bottom-line results. My value is the ability to quickly size up the opportunity, conduct market research, analyze the data, and then design, develop, or reposition business operations for maximum ROI, guest and client impact. I am passionate about making your organization the dynamic leader in its market business segment. I am open to discussing interesting projects and opportunities or simply to network.Specialities: P&L | Budget Development | Menu Design and Development | Operations Excellence | Strategy | New Build Development | Staff Development | Multi Unit/Geographical Operations | KPI Identification and Alignment | Multi-Brand Management | Facilities Operations | Catering and Events | Business Operations | Sports & Entertainment | Training & Team Building | Cultural Repositioning and Team Building 🅛🅔🅐🅓🅔🅡🅢🅗🅘🅟 🅢🅣🅡🅔🅝🅖🅣🅗🅢• Facility Operations Management• Process & Quality Improvement• Forecasting, P&L, & Budgeting• Customer & Client Experience• Team Leadership • Strategic Planning & Implementation• Project Management• Change & Vendor Management• New Venue Buildout• Innovative F&B Concept Development• Financial Planning & Analytics• Operations Turnaround & Transformations• Program Management & Business Development• Cultural Evaluation and Repositioning • Client Communication & Collaboration
-
General ManagerLegendsWest Palm Beach, Fl, Us -
F&B Director/Gm Of OperationsCarousel Hospitality Jan 2023 - PresentOpening account director, responsible for analysis and implementation of strategies to start-up and activate new corporate accounts.GM/Director with complete F&B oversite of professional baseball stadium operations Waldorf, MDResponsible for building and developing total operational protocols and company standards and procedures for all current and future locations.Drove year over year sales increases of 30% and 20% in consecutive years by initiating procedures and protocols to optimize throughput and efficiency.Stabilized and drastically reduced annual turnover by 250% year over year by identifying key team members and creating a team focused culture.Dramatically increased profits by record margins with over 300% returns year over year.Enhanced the fan experience by increasing speed of service, implementing practices targeted at improving guest engagement and engineered protocols to capture additional guest feedback for improving the total guest experience.Additional responsibilities includes creation of SOP's, Operational directives, best practices, strategic sourcing, hiring, onboarding, training documents and initiatives for company wide assets.Creation of total system wide training and development protocols, customer service training and development, orientation program.Review of new potential accounts and assistance with acquiring and bringing new accounts online.
-
General ManagerSilverspot Cinema Apr 2022 - Dec 2022Miami, Florida, UsDirected total operations and P&L responsibility for a $10+ Million annual volume premium dine in movie cinema complex, featuring 11 theatres, full-service, dine-in made-from-scratch menu, full-service bar and restaurant, with Chef designed and driven menu concepts. • Executed operational efficiencies that have led to a 115% year-over-year sales increase across all business verticals.• Significantly reduced annual operating payroll by an avg of 4% YOY creating dramatic cost savings and bottom-line revenue.• Eliminated significant staff turnover by over 150% YOY dramatically improving guest services, improving overall operation efficiency and team morale as well as significantly reducing annual hiring and training cost.• Selected and trained team members to provide the highest level of customer service to maximize the total guest experience. -
General ManagerGreg Norman Company 2021 - 2022Jupiter, Fl, UsOperational leader of the largest on-water inflatable obstacle course on the East Coast and two cable-driven wakeboard water courses at Shark Wake Park 561 in West Palm Beach, FL a multi-million dollar destination experience water park, the largest of its kind in North America. Responsible for total operations of the park along with food, beverage, retail and guest experience.• Grew sales to an annual increase of 75% year over year• Significantly reduced annual turnover by 120% YOY reducing both training and hiring cost and dramatically improving guest relations and employee morale• Enacted strategies to grow sales and profits setting month and annual revenue records• Stablized operational protocols and efficiencies to enhance overall guest experience -
General ManagerVerdes Tropicana 2019 - 2021Oversee total business operations in a family sport and entertainment center featuring a full bar & lounge, game room, snack bar, billiard rooms & pro shop, 32-lane bowling center• Increased sales by an average of 20+ percent monthly by enhancing operational efficiency and increasing customer service initiatives• Directed multiple projects with ownership to implement dramatic changes to the facility by renovating multiple areas to increase customer and guest satisfaction***Permanently closed due to impact of Covid 19***
-
General ManagerDelaware North 2018 - 2019Buffalo, Ny, UsDirect all food and beverage operations as well as P&L and budgeting in an annual $2.5M sales volume account at Roger Dean Chevrolet Stadium, home of the St. Louis Cardinals and Miami Marlins Spring Training Facility• Managed the operations for over 200 annual events at the busiest minor league ballpark in the country• Supervised 3 managerial direct reports and up to 300 seasonal staff and supervisors • Directed and developed a complete rebranding of all portable and main concessions locations throughout the stadium, including creating, testing, and building out new concept• Expected results were a 15% Year-over-Year total revenue increase• Coordinated Hiring, training, and scheduling of all stadium staffing, ensuring smooth continuous operations and excellent customer service• Eliminated sub-contractor relationship at the venue adding in excess of $100,000 in total revenue• Implemented program to add state of the art grab and go market and specialty food locations throughout the venue to improve throughput and operational efficiency• Added $200,000 + in annual revenue and 5% reduction in operating labor• Executed strategic planning initiatives to eliminate waste and achieve higher profit margins by significant reduction of draft beer outlets and conversion to packaged products• Reduced waste margins, cutting COGS by 2.5% Year over Year -
General ManagerLegends 2014 - 2018New York, Ny, UsDirected operations and oversaw P&L activities and $1.5M budget planning of food services sales volume at PeopleBank Park, home of the York Revolution professional baseball team• Food, Beverage & Retail provider for the New York Yankees, Dallas Cowboys & Live Nation• Increased Per Caps 10% YOY with continuous improvement & higher avg cost menu items• Lowered COGS by 5-8% and 15% operating costs, saving $100,000 plus annually• Increased EBITDA 500% YOY in year 1 by reviewing all profit centers & streamlining inefficiencies• Facilitated new & seasonal food/beverage/retail account openings at $20M+ volume venues• Reduced inherited COGS from 28% to 18% and saved $100,000 over 4 years by value engineering• Added menu buildouts to increase revenue while reducing labor (avg labor 10-12% per concept)• Overhauled concepts & menus to multiple locations YOY by freshening up appearance, creating better eye appeal, clearer ordering structure, increasing throughput & efficiency• Oversaw site build-outs, implemented POS systems, purchase equipment & supervise installations• Stayed on top of client expectations & monitored competition to deliver value• Hired, trained & scheduled staff, ensuring smooth continuous operations & excellent customer service• Coordinated stadium menu development for 70 games• Collaborated with York Revolution executive leadership to roll out all new initiatives, ensuring alignment on messaging & activities• Improved proprietary, concession & premium-level food service concepts annually, including creating, testing & selecting new recipes, building out new venues, concessions management, brainstorming, & implementing innovative approaches while managing cost• Significantly exceeding profits against budget - only 2 of 75 in the company (Financial Excellence award 2015 & 2017)• Assisted with multiple seasonal location openings and new location openings including New York Yankees Spring Training at George M. Steinbrenner Field in Tampa, FL -
Director Of Catering & Conference ServicesEat'N Park Hospitality Group 2007 - 2014Homestead, Pa, UsDirected total F&B operations including reservation and booking system for a $1.5 million annual volume Acute Care managed contract in the catering and conference services center in Baltimore, Maryland. Coordinated all elements of the operation to improve overall efficiency and operational directives.• Propelled catering sales $500,000 to $1.5 million over 5 years - capturing 20%+ growth YOY • Developed, implemented & executed complex event management for 3500 members in 2 hours, 2-3 times per year over multiple years• Collaborated with executives to organize event menu, cost, POS programming, and event management systems• Planned, developed and executed multiple complex black-tie events that received acclaim and excellent reviews from the Office of the President, Board of Trustees and major donors• Recognized as the organization’s largest account; tested new menus, implemented new software, and employed best practices during implementation of processes• Developed internal and external business opportunities, expanding off-premises catering business to build profit margins• Acted as key point person for catering operations and serve as liaison for various on-site directors of hospital operations and C-Suite level Executives• Led the company’s initial foray into hospital venues. Planned food-related catering events and functions for Mercy Medical Center• Assisted the General Manager in the supervision of 70 team members located throughout the Food & Nutrition Services department• Managed 15 conference rooms, oversaw the booking system, and coordinated 5,000+ meetings a year within the hospital -
General ManagerAppalachian Brewing Company 2006 - 2007Harrisburg, Pa, UsRecruited by the organization to open a new corporate location in Lancaster, PA and grow the business operation to over 100 locations over a 10+ year period across the Northeastern United States.• Guided the operation of a $5 million plus revenue full-service restaurant and brewpub• Hired, trained, and staffed the operations as business dictated, commanding stellar customer service from all staff• Managed inventory and vendor relations; provided oversight for P&L statements• Operated in a complex environment with two dining areas, 2 full-service bars, large onsite catering operation with service for up to 500 guests, as well as onsite live entertainment weekly -
Financial AdvisorEdward Jones 2003 - 2005St. Louis, Mo, UsDirected operations of an Edward Jones Financial Office as the Financial Advisor managing a 10+ million book of business along with one onsite direct report.• Rejuvenated existing client relationships and built new client portfolio, driving the branch office back into the black to realize profits within one year of assuming advisor role• Rescued a client base frustrated with previous advisor and resolved issues to strengthen client relationsManaged client accounts, prospecting new clients and maintaining existing patrons, seamlessly overseeing all phases of investment.Contributed to the performance of the branch and provided continuity in investment management procedures while initiating solid communications.Reviewed client files, developed strategic partnerships, presented to key decision makers, and developed comprehensive reports. -
District ManagerIsaac'S Restaurants 2001 - 2003Lancaster, Pennsylvania, Us• Achieved lowest overall labor and food cost, highest overall sales, and 50% of the company’s annual profit margins from one of 19 locations• Managed 50+ employees; recruited, hired, and trained new floor and management staff to reduce turnover and increase morale• Developed and implemented an employee committee that targeted cost control operations, delivering record low cost in a facility generating $1.7+ million in annual sales• As acting District Manager, provided oversight for multiple locations and implemented process improvements to deliver impactful results -
General Manager/District Training Manager/Regional Opening Team LeaderIsaac'S Restaurants 1996 - 2003Lancaster, Pennsylvania, Us• Increased profit & sales 15% in the first year by transforming underperforming locations• Reduced operational losses from $500,000 to $100,000 in 1st year in a loss-leader account• Increased profit margins 300% YOY and reduced operating losses 400% YOY in underperforming locations• Drove corporate ranking from last to 1st, reduced turnover by 70%, and established a new company record for highest sales/lowest cost of goods/lowest labor in same calendar year.• Directed District Training Center for all newly hired team members including extensive guest relations, POS, sales and best practices training and orientation.• Led Regional Opening Teams across multiple new location openings. Directed and coordinated opening operations across multiple counties over a 7-year period.
Brett Herman Skills
Brett Herman Education Details
-
York College Of PennsylvaniaGovernment & International Studies
Frequently Asked Questions about Brett Herman
What company does Brett Herman work for?
Brett Herman works for Legends
What is Brett Herman's role at the current company?
Brett Herman's current role is General Manager.
What is Brett Herman's email address?
Brett Herman's email address is br****@****ail.com
What schools did Brett Herman attend?
Brett Herman attended York College Of Pennsylvania.
What are some of Brett Herman's interests?
Brett Herman has interest in Outdoor Activities, Dunkin' Donuts, Captain America, Health, Children, Education, Environment, Baseball, Roger Federer, Science And Technology.
What skills is Brett Herman known for?
Brett Herman has skills like Management, Event Planning, Sales, Budgets, Event Management, Customer Service, Operations Management, Team Building, Customer Satisfaction, Strategic Planning, Marketing Strategy, Social Media Marketing.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial