Brett Downie Email & Phone Number

Sydney, Australia

- Designed and facilitated Office 365 OneNote and OneDrive Training- Designed and facilitated Excel introduction and Excel intermediate training- Delivered LinkedIn Training- Designed and facilitated training for staff conducting on the job training - Database maintenance and upkeep including assistance in creating a new training database- Assisted in Scholarships recruitment- Created a draft introductory level editorial quality training program- Assisted in the co-ordination of multiple training sessions including filming- Assisted in upkeep and upgrade of training rooms - Successfully trained staff how to use the SmartBoard - Assisted in the co-ordination of Leadership Training- Acted and helped design online training courses- Assisted in digital training courses delivery

Sydney, Australia

• Administration and co-ordination of all learning and development programs • Investigating options for improvement • Various L&D and HR projects • Designed and delivered learning and development programs with a focus on e-learning• Assisted in the implementation of the training schedule by management of communication with course participants, staff, managers and training providers• Research the availability and capability of training providers to meet training needs• Design and manage the documentation of the learning and development system and databases• Maintaining HRIS (Chris21) competencies for positions and employees• Administration of allocation of the learning and development budget• Manage and maintain equipment supplies• Manage mail and couriers• Raising and completing requisitions• Entering timesheets• Basic human resource advice• Sat on interview panels• Facilitated induction programme for all new staff

Avalon

• Assist in rostering• Train all new staff in the Avalon store in local procedures• Train all new service staff in Northern Sydney area in customer service• Manage customer service area for set period of times• Deal with customer complaints• Ensure registers balance at the end of the day• Upskill staff on new policies/procedures and products• Assisted in recruitment of new staff for northern region• Trained all staff in Avalon store in how to use new registers• Began the roll out of a new customer service strategy for the Avalon store