Brett Eckstein Email & Phone Number

Cincinnati Metropolitan Area

Responsible for executing transformational process improvement initiatives which support the Bank's strategic focus areas. Fosters strong partnership and collaboration with all line of business teams along with internal partners to achieve desired outcomes. Leverages Lean Six Sigma and business acumen to execute using a consistent, data-driven approach..

Cincinnati, Ohio, United States

Partner with Line of Business Leaders to oversee and ensure the strategic vision is converted into a tactical plan and executed from the identification of ideas through project completion. Provides insight and decision support to the LOB leadership team and cross-functional business partners through evaluation of technical and operational complexity.

Cincinnati, Ohio, United States

Manage a team of 40 on-shore and 30 off-shore employees. Teams are responsible for back office bankcard and installment loan servicing functions. Responsible for exceeding quality, service level, and regulatory adherence metrics. Additional responsibilities include: ensure satisfactory results in both internal and external audits (e.g. CFPB, FED, etc.).

Manage a team of on and off shore employees responsible for servicing products including: health savings accounts, credit, debit, and re-loadable cards. Primary focuses include reissuing compromised cards, EMV migration, Complaint Managment, and adapting to the changing regulatory environment.

Cincinnati, Ohio Area

Partner with lines of business and other functional business partners to execute the implementation of process improvement projects. Provide ongoing oversight and follow-up from planning to implementation; ensure risks and issues are identified; involve appropriate level of management. Report regularly on progress against established project plans. Ensure.

Coach, counsel, train, and develop a team of 13 Customer Service Professionals. I led a broad array of people from new hire to tenured staff. Ensured teams were high performing and stayed within company policies. This was evidenced by exceeding quality goals every month.

Coach, counsel, train, and develop a team of 10-20 Customer Service Professionals. I led a broad array of people from new hire to tenured staff. Ensured teams were high performing and stayed within company policies. This was evidenced by being awarded top supervisor in January and February of 2011.

Responsible for scheduling meetings, voluntary time off, overtime and other various schedule exceptions. Assisted in managing the Contact Center's service level agreement of 60% of calls answered within 30 seconds. This was evidenced by meeting the service level every month I was on the team.

I delivered the highest level customer service to every customer. Performed account maintenance requests which included: balance transfers, lien release, account inquiries, and lost/stolen cards. Responded and resolved inquires as related to various bank products. Served as mentor for new employees, onboarded new associates to company polices and.

Bachelor'S Degree, Marketing

Bachelor'S, Marketing

Activities and Societies: Study Abroad (Chile)