Brett Erfman Email & Phone Number

Littleton, CO, US

Greenwood Village, Colorado, United States

• Responsible for the support and development of the loan servicing platform, LoanServ, and other 3rd party applications for Computershare Loan Servicing in the Americas.
• Work with the Business Units, Production Owners, and Developers to define business and functional requirements, validate business processes against the system, organize and execute user testing, and conduct end-user.
• Provide wide-ranging Tier 2 support to resolve software application issues, including software debugging, technical support, and analysis of data anomalies while coordinating fixes.
• Perform detailed research and reviews regarding current business processes and system functionality or capabilities.
• Deliver and support various IT projects including browser and API script development, complete system configuration, and key business events and data migrations.
• Document knowledge gained on known issues into an indexed knowledge base and maintain environment configuration documentation.

Highlands Ranch, Colorado, United States

• Effectively oversee daily and weekly queues of 40-80 incident and service request tickets, ensuring timely resolution and seamless operations.
• Employ diverse technical resources to navigate intricate challenges, delivering precise resolutions to complex technical issues.
• Proficiently handle weekly, monthly, and quarterly software releases, orchestrating seamless coordination across business units and executing rigorous QA testing protocols.
• Expertly manage escalated tickets and requests in a timely and efficient manner.
• Provide hands-on support to staff for training, addressing inquiries, and resolving concerns.
• On-call support, swiftly troubleshooting server and data failures to maintain uninterrupted system functionality and data integrity during the late night and early morning hours.

• Conduct thorough audits, reviews, and in-depth analysis of BPO values, leveraging comparative data, market insights, and comprehensive BPO narratives to ensure accuracy and precision.
• Employ rigorous quality assurance measures, meticulously scrutinizing BPOs and appraisals against historical data and external third-party real estate sources to uphold standards of excellence.
• Employ a meticulous approach to reviewing for accuracy and quality, drawing on insights from previous BPOs and appraisals, while also tapping into external third-party real estate data sources for comprehensive.

Highlands Ranch, Colorado, United States

• Conduct thorough audits of call center phone calls and Customer Support written communications to ensure compliance with regulatory guidelines and company policies.
• Provide detailed feedback and coaching to call center agents and customer support representatives to improve performance and compliance.
• Participate in regulatory audits and investigations, providing documentation and support as needed.