Brett Farley Email and Phone Number

Management of a team of Inside Sales Account Managers responsible for 2000 clients and approx. $50 million revenue annually. The Corporate Inside Sales team manage the largest segment of managed clients at SEEK and are a pivotal proportion of the sales revenue. Our continued success is essential in delivering business results for SEEK and the nurturing of new growth clients in the SME demographic. High performing and engaged team, with the leading percentage of add on depth of products used. Through sales training and enablement, the team have evolved under my management, increasing contact cadence, product adoption, usage and engagement with SEEK. The team has also grown market share against competitors, leading to an improved overall yearly client yield and NPS.Further achievements:• Defined contact strategy and reporting to surface future sales opportunity and growth areas.• Implemented and embedded the use of Salesforce.• Managed team through difficult Covid period maintaining high engagement & retention.• Helped curate and embedded Elevate sales training model and new pricing model.

Responsible for the implementation, leadership and strategic direction of the Southern region of Client Success Specialist’s within SEEK, supporting 25% product usage growth in FY16 and FY17.The Customer Success division drives strategic behavioural change, adoption, and sustainable growth/usage of SEEK products. Focus was across all SEEK’s core client groups and provided product consulting, external training (f2f and online) and online tools for self-service support.Key achievements:• Delivered a new client experience strategy through the implementation of the Customer Success Team – managing $3m annual P&L and contributing to 14% YoY growth for SEEK sales.• Delivered $2.8m revenue in new product adoption through initial 12 months of product launch (SEEK Premium Talent Search)• Increased use of Premium Talent Search by 33% for supported clients in FY16.• Developed customer retention strategy to drive renewal of new product - maintained Premium Talent Search retention at 90% following initial 18 months of product launch.

Managing relationships with third party Partners and providing support and knowledge to National Sales team regarding SEEK API products.

Managed a National Field Sales Team of 12 State Managers.• Continual sales growth increases YOY, record sales months achieved for VMA Australia throughout June & July• Contributed to and played a lead role in executing new strategic direction for Sales business with Virgin Mobile Australia• Restructured mode of operation of the VMA Sales team and worked on the redevelopment of the Virgin Retail stores• Galvanized team through restructure period which was evident through achievement of the sales and revenue targets• Integral in developing the relationships between the field sales team, Marketing and National Account managers• Maintained the expenditure and wages budget for sales team to keep within the FY12/13 budget• Facilitated the exit plan and strategy change for Virgin Mobile with Mass Markets i.e Coles, Woolworths etc

As co-owner of Media Hammer I was responsible for full operation of business, including staff leadership and management,financial and budgetary control, relationship building with clients and marketing. The role also encompassed the management ofthe day to day relationships with musicians and artists and key relationships with media in both radio and print.

The role was responsible for maintaining the QLD retail channel with a focus on building relationships and market percentagewith key QLD National Accounts. This role also encompassed PR & media relationships in QLD territory.