Brett Forster, Mba Email & Phone Number

Aliso Viejo, Ca, Us

Guide executives and senior managers on the implementation of cost-effective developmental strategies. Generate data-driven projections for anticipated outcomes of proposed action plans and craft presentation decks for delivery to clients and fellow consultants. Guarantee a seamless consultation process while maintaining collaboration with senior executives and stakeholders. Play a vital role in organizational development by leading the design and management of a range of business projects.Highlights of accomplishments in this role include:• Offered independent advice to 13 organizations regarding the improvement of business processes and utilization of human resources, including devising developmental action plans and training programs and engaging in 25 interviews with managers/staff.• Minimized sick leave, cut down employee turnover from 80% to 15%, and enhanced monthly revenue by 17% for a towing company.• Supported an exotic automotive client by setting up Yelp and eBay profiles, conducting interviews for new hires, and expanding social media presence while growing revenue, attracting buyers, and garnering a string of 5-star Yelp reviews.

Irvine, California, Us

Created and enforced SOPs and company/factory policies that revitalized the efficiency of the service department. Drove the promotion of fitting services, parts, and accessories and amplified customer engagement by addressing corresponding service requirements. Optimized cash, warranty/extended warranty, work in process, service policy, and sublet schedules while overseeing the reporting of various processes and systems.Highlights of accomplishments in this role include:• Handled repair orders for 200+ customers, collaborated with the manufacturer for specific repairs, and cooperated with the warranty administrator to determine coverage under their warranty and identify exclusions.• Fostered a culture of improvement and employee development while maintaining compliance with factory-related/mandated training.• Recorded outstanding customer satisfaction index and mystery shop scores while attaining and surpassing manufacturer standards.• Supervised 30 direct reports and increased monthly total shop hours by efficiently assigning repair orders to the appropriate technicians.

Crafted precise and comprehensive estimates for expansive multi-family construction projects, encompassing diverse interior fixtures. Warranted a seamless and efficient process from shipment to completion while directing the delivery of products and coordinating the installation of materials.Highlights of accomplishments in this role include:• Maximized financial efficiency by negotiating 75 contracts with vendors, resulting in a 21% reduction in annual costs.• Designed a master costing sheet template that served as a dynamic tool for delivering real-time and precise job costing.• Generated estimates for multi-family construction endeavors, covering a wide array of interior fixtures for project planning precision.• Ensured access to a diverse portfolio of high-quality goods by cultivating valuable global partnerships with vendors across Eastern Asia and South American construction suppliers.

Delivered top-notch service in the realm of exotic cars by coordinating a diverse team of 35 individuals, encompassing warehouse staff, technicians, detail, paint, and front office personnel. Focused on sustained business growth and elevated customer experiences while optimizing sales, margins, CSI, average repair order (RO), scheduled maintenance, and appearance. Leveraged operational processes by resolving personnel issues regarding the technicians, service writing, customer satisfaction, parts, and service bay inventory, ordering parts/supplies, and vendor relationships. Improved employee utilization by enabling the service team to provide informed advice and address issues while generating precise repair and service orders.Highlights of accomplishments in this role include:• Reformed the service and maintenance operations by overhauling processes and workstreams, resulting in a reduction of the turnaround time for cars from 15 to 4 days.• Brought a 15% increase in monthly gross revenue by maintaining streamlined and efficient operations of the service department. • Guaranteed optimal performance and adherence to maintenance requirements while overseeing the maintenance and scheduled service needs of a fleet comprising 165-210 exotic vehicles. • Transformed a supply chain while managing procurement/tracking of parts for 10 different exotic manufacturers from multiple vendors.

Beverly Hills, California, Us

Identified additional service work and promoted service sales by presenting informed recommendations to overhaul the performance/longevity of the vehicle. Adhered to manufacturers' specifications and utilized maintenance menus while delivering guidance to customers on the care of vehicles.Highlights of accomplishments in this role include:• Restructured the flow of vehicles within the service lanes and upsold additional parts to customers, resulting in a boost of Lamborghini service line revenue by 30%.• Aided customers in recognizing issues with vehicles and supplying repair details to technicians, including setting up service appointments and presenting cost estimates.• Presented estimate for Body Shop services while examining vehicles for bodywork and informing customer regarding the necessary repairs.• Inspected records and offered explanations regarding provisions and exclusions while validating warranty and service contract coverage.

Mclean, Va, Us

Provided valuable insights and information regarding potential activities from external vendors, contributing to informed decision-making. Extended support to senior management by implementing strategies to enhance guest assistance and improve overall customer service.Highlights of accomplishments in this role include:• Ensured the accurate tagging of vehicles with guest information through verification processes.• Facilitated seamless transportation arrangements by coordinating with guests and external service providers.• Established effective communication with 60 external vendors to convey information about services sold to guests.

Master Of Business Administration - Mba, Operational Leadership

Bachelor Of Arts (B.A.), Hospitality Administration/Management

International Studies, Japanese Language And Literature