Brett Gilmore

Brett Gilmore Email and Phone Number

Sr. IT Specialist @ Wellthy
St. Cloud, MN, US
Brett Gilmore's Location
St Cloud, Minnesota, United States, United States
About Brett Gilmore

Throughout my 15+ years as a Senior Systems Engineer, I have been driven by an unwavering passion for technology and a deep commitment to harnessing its power to transform organizations. My heart lies in expertly managing complex IT infrastructures for remote workforces, implementing cutting-edge MDM solutions (JAMF, OKTA, Google, etc.), and robust cyber-security measures to ensure secure access and data protection. I find true joy in integrating SaaS platforms, streamlining processes, and administering IT projects from conception to completion, pouring my heart into ensuring timely delivery and budget adherence.With a genuine love for problem-solving, I have enthusiastically tackled challenges head-on, leveraging my extensive experience with ticketing systems (Zendesk, ServiceNow, etc.), server and database management, and collaborating with vendors to resolve hardware and software issues. My dedication to continuous improvement shines through as I meticulously document incidents, maintain licenses, spearhead inventory control, and enhance infrastructure availability through enterprise-wide planning, testing, and support.As a leader with a strong business acumen and a heart for progress, I have proudly aligned IT strategies with organizational goals, driving digital transformation initiatives with unparalleled zeal. I have poured my passion into successfully managing teams, fostering a culture of collaboration and ingenuity while delivering high-quality IT services. My ability to communicate effectively with stakeholders at all levels, coupled with my strategic thinking and problem-solving skills, has allowed me to make significant contributions to the organizations I have served. With an unwavering commitment to excellence, I consistently optimize integrated systems, resolve recurring issues, and stay current with the latest technologies to drive business success, fueled by my genuine love for the ever-evolving landscape of technology and its boundless potential.

Brett Gilmore's Current Company Details
Wellthy

Wellthy

View
Sr. IT Specialist
St. Cloud, MN, US
Website:
wellthy.com
Employees:
290
Brett Gilmore Work Experience Details
  • Wellthy
    Sr. It Specialist
    Wellthy
    St. Cloud, Mn, Us
  • Wellthy
    Sr. It Engineer
    Wellthy Sep 2021 - Jun 2023
    New York, Ny, Us
    Spearheaded a multifaceted IT infrastructure supporting 350+ remote employees; utilized MDM solutions to enforce device security and streamline policy adherence for 400+ devices, reducing security vulnerabilities by 95% and ensuring seamless operations and data protection.Optimized 25+ SaaS applications, including Google Workspace, Slack, Zoom, OKTA, and 1Password, ensuring 99.95% uptime; implemented SSO and MFA, reducing account lockouts by 80% and saving 50 hours monthly in user management tasks.Developed and maintained 15+ automated workflows in OKTA for user onboarding and offboarding, implementing RBAC and streamlining provisioning processes; slashed manual tasks by 85%, ensuring consistent access management, and saving 120 hours monthly in IT administrative work.Directed 3 major IT projects, including a company-wide migration to Google Workspace and the implementation of a new ticketing system; utilized Asana and Jira to monitor progress, communicate updates, and deliver projects on time and within budget, resulting in a 95% on-time delivery rate and a 15% average cost savings per project.Conducted quarterly security audits for hundreds of user accounts and devices, implementing security best practices and leveraging tools such as Rapid7, Zendesk, and Google Admin; identified and mitigated 50 vulnerabilities per audit on average, reducing potential security risks by 70% and maintaining compliance with SOC 2 and ISO 27001.
  • Centracare Health
    Sr. It Analyst
    Centracare Health Jan 2014 - Aug 2021
    St. Cloud, Mn, Us
    Provided advanced technical support for 9000+ employees across 18 healthcare facilities, managing and resolving 400 complex technical issues monthly on average; collaborated with cross-functional teams to implement and maintain critical healthcare IT systems, including Epic EHR, PACS, and 30+ SaaS applications like MS Office 365, Salesforce, and ServiceNow.Created and executed training programs for end-users on IT systems, applications, and mobile devices, conducting 25+ training sessions annually; empowered 500+ staff members to utilize technology and improve patient care delivery.Managed configuration, deployment, and support of 600+ workstations, 50+ printers, and 100+ mobile devices using MDM solutions like Microsoft Intune and VMware Workspace ONE; ensured HITECH compliance, maintaining 99.5% average device uptime; demonstrated proficiency in Active Directory, Group Policy, and PowerShell scripting.Transformed IT support processes by creating a self-service knowledge base with 200+ articles, reducing support tickets by 35% and improving average resolution time by 30%; achieved 95% customer satisfaction rate.Contributed to 10+ IT projects, including implementation of a telemedicine platform and migration of 500+ users to Microsoft 365; applied Agile methodologies and project management tools like Asana and Microsoft Teams to ensure on-time delivery and stakeholder satisfaction.
  • Central Minnesota Mental Health Center
    It Administrator
    Central Minnesota Mental Health Center Jul 2008 - Dec 2013
    St Cloud, Minnesota, Us
    Launched and maintained IT infrastructure, including physical & virtual servers, storage systems, and networking devices, guaranteeing 99.95% uptime for critical services like EHR and telehealth platforms, supporting 300+ concurrent users.Deployed and managed cloud-based solutions using Microsoft Azure and Office 365, enabling secure remote access for 250+ employees across 8 locations, reducing on-premises infrastructure costs by 30%, and enhancing collaboration through Microsoft Teams, SharePoint, and OneDrive.Engineered and enforced 20 IT policies and procedures per HIPAA and HITECH regulations, conducting monthly security audits and quarterly risk assessments to protect sensitive patient data, maintaining 100% compliance rate with zero data breaches over 3 years.Oversaw deployment, configuration, and support of 500+ workstations and 75 portable devices using tools like Microsoft Intune and VMware Workspace ONE, achieving 98% device compliance rate and reducing average device provisioning time from 2 hours to 30 minutes.Automated 50+ IT processes using PowerShell and Python scripting, reducing manual tasks by 60%, boosting efficiency in patch management, user provisioning, and system monitoring, enabling IT team to focus on higher-priority initiatives and strategic projects that drive business value.Delivered technical support to end-users, resolving 200 complex hardware, software, and connectivity issues monthly on average, with 2-hour average resolution time, achieving 97% customer satisfaction rate based on surveys conducted through Zendesk ticketing system.

Brett Gilmore Education Details

  • St Cloud Technical And Community College
    St Cloud Technical And Community College
    Information Technology

Frequently Asked Questions about Brett Gilmore

What company does Brett Gilmore work for?

Brett Gilmore works for Wellthy

What is Brett Gilmore's role at the current company?

Brett Gilmore's current role is Sr. IT Specialist.

What schools did Brett Gilmore attend?

Brett Gilmore attended St Cloud Technical And Community College.

Who are Brett Gilmore's colleagues?

Brett Gilmore's colleagues are Chelsi Musselwhite, Chelsey Mann, Tania Gagner, Elisia Matthias, Tonya Greene, Kirsten Donoghue, Kristin Busch, Otr.

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