Led weekly lectures in two courses, CSE1001 through the College of Science and Engineering and OUE3050 through the Office of Undergraduate Education. In CSE1001, responsibilities included weekly lectures; supporting first-year CSE students through college transition, major plans, career goals, and identity development; grading; coaching; advising; supervising an undergraduate Teaching Assistant; success interventions; resource referrals; and office hours. OUE3050 responsibilities included… Show more Led weekly lectures in two courses, CSE1001 through the College of Science and Engineering and OUE3050 through the Office of Undergraduate Education. In CSE1001, responsibilities included weekly lectures; supporting first-year CSE students through college transition, major plans, career goals, and identity development; grading; coaching; advising; supervising an undergraduate Teaching Assistant; success interventions; resource referrals; and office hours. OUE3050 responsibilities included weekly lectures for high-performing tutor staff; leadership development; curriculum design in compliance with the College Reading and Learning Association's international certification program; and course assessment. Show less

Recruited, hired, trained, supervised, and evaluated leadership team of 5-10 undergraduate Peer Tutor Mentors, who supported 60+ undergraduate staff. Managed departmental communications strategy and social media channels, including supervision of one Communications & Outreach student employee. Oversaw creation of animated, promotional content for department, including supervision of one Promotional Productions student employee. Supported training and onboarding of new, professional staff in… Show more Recruited, hired, trained, supervised, and evaluated leadership team of 5-10 undergraduate Peer Tutor Mentors, who supported 60+ undergraduate staff. Managed departmental communications strategy and social media channels, including supervision of one Communications & Outreach student employee. Oversaw creation of animated, promotional content for department, including supervision of one Promotional Productions student employee. Supported training and onboarding of new, professional staff in department. Supported launch of ECoach Customer Relationship Management pilot program, providing timely interventions and encouragements to students in high-enrollment, high-DFW courses. Led integration of departmental services into central scheduling system. Created and implemented protocols for referrals system. Coordinated outreach efforts. Prepared departmental annual reports. Rapidly modified service delivery model in response to COVID-19 to meet client needs and create training guides for employees to transition into fully-virtual tutoring roles. Show less

Recruited, hired, trained, supervised, and evaluated team of 33-45 undergraduate tutors. Promoted tutoring services throughout the university through comprehensive outreach efforts targeting multiple audiences. Increased usage of services more than 270% from 2016-2017 to 2017-2018. Assessed and reported usage, client satisfaction, and impact of program. Initiated connections with various partners to maximize client referrals and cross-referrals. Oversaw implementation and recertification… Show more Recruited, hired, trained, supervised, and evaluated team of 33-45 undergraduate tutors. Promoted tutoring services throughout the university through comprehensive outreach efforts targeting multiple audiences. Increased usage of services more than 270% from 2016-2017 to 2017-2018. Assessed and reported usage, client satisfaction, and impact of program. Initiated connections with various partners to maximize client referrals and cross-referrals. Oversaw implementation and recertification of internationally-certified staff training program. Restructured service delivery methods to meet clients' needs and revitalize underutilized service locations. Managed budget of over $100,000 from multiple funding streams to ensure services operated effectively and efficiently. Coordinated departmental social media efforts. Led staff recognition programs. Show less

Advised students regarding course requirements and policies/procedures as they pursued their degree. Supported students throughout the world, particularly first-generation students, students of color, and students from lower socioeconomic backgrounds. Documented interactions with students to ensure compliance and consistency.

Provided mentoring, advising, coaching, and supervision to team of 10 undergraduate students, supporting over 300 students across 5 residential facilities. Responsibilities included community development, curriculum design, staff development, training, budgeting, resolving questions & complaints, 24-hour on-call crisis response, tracking and compliance, adjudication of policy violations, and summer conference housing.

Instructed students in The Reflective Woman, a four-credit, writing-intensive seminar course focused on college readiness, transition, and success. Designed lectures around themes including identity development, diversity, social justice, civic engagement, decision-making, accountability, and student success. Used assessment tools and direct advising techniques to provide ongoing academic advising to students in my section, which included implementation of success interventions for struggling… Show more Instructed students in The Reflective Woman, a four-credit, writing-intensive seminar course focused on college readiness, transition, and success. Designed lectures around themes including identity development, diversity, social justice, civic engagement, decision-making, accountability, and student success. Used assessment tools and direct advising techniques to provide ongoing academic advising to students in my section, which included implementation of success interventions for struggling students. Show less

Recruited, hired, trained, supervised, and evaluated team of 13 undergraduates, across three residential facilities housing over 300 first-year students. Promoted community development, leadership, and engagement on a campus dedicated to empowering and educating women to lead and influence. Managed and responded to campus crises through 24-hour on-call rotations, including follow-up to promote behavioral development and responsibility. Oversaw operations of four residence hall reception… Show more Recruited, hired, trained, supervised, and evaluated team of 13 undergraduates, across three residential facilities housing over 300 first-year students. Promoted community development, leadership, and engagement on a campus dedicated to empowering and educating women to lead and influence. Managed and responded to campus crises through 24-hour on-call rotations, including follow-up to promote behavioral development and responsibility. Oversaw operations of four residence hall reception desks, including supervision and training of 45-55 undergraduate staff. Led housing operations for summer conferences. Show less

Graduate Assistantship. Managed residence hall of approximately 250 students. Supervised team of 6 undergraduate Community Advisors, providing supervision, community development, crisis response, and policy enforcement throughout our community and across campus. Various committee assignments included projects related to training; professional development; and diversity, equity, and inclusion work.