•Deadline management, client rapport, business development, Project Management office PMO,Management, Accounting.• Stakeholder relationship management skills: Customer, Key internal Stakeholders and External (3rd party)contractors.• Practised in Network Rearrangement systems (ACTS/Rebuild/Salesforce/Costing Tool) and skills andknowledge of general planning systems including Piper, INS, Geo hub, CSS and COSMOS.• Proficient in E2E project management skills including programming and scheduling of works and maintaining/updating relevant records and documentation. Owning the end Customer outcome, including customer escalation, and financial responsibility for the end to end project this includes ensuring the project stays within budget, raising CCFs as required (where scope changes and additional monies from the customer are required in advance of additional work commencing), reviewing work content, ensuring work estimates are raised, completed, closed and invoiced in line with requirements, all work hours are capturedand recorded correctly.• Review and audit all completed projects that are sent for final review, reconciliation and refund by billing.This also includes supporting the finance and billing teams on the recovery of any debt as required.• An understanding of drawings from systems such as CAD and NODE.• Excellent knowledge of the fibre and copper network.• A working understanding of relevant Network legislation (NRSWA, Electronic Communications Code,Telecommunications Act and Diversionary Works Code of Practice) in order to ensure projects are compliant and protect Openreach’s integrity, in terms of network protection and commercial policy.

•Asset Management to test the Openreach Pole assets on a cyclic basis. Highlighting the assets which are unsafe and by what degree. Ensuring engineer and public safety are kept as the highest priority.• Self-managed workload to deliver against weekly, monthly and annual KPI’s to strict timescales.• Utilise field apps and resources as well as high motivation and fitness to deliver against expectations.• Extensive knowledge of Openreach overhead and underground line plants and safe operation.• Maintain great relationships within the team and assist other team members wherever viable so thatindividual and team obligations are met

• Providing world class customer service to every customer of Openreach whilst maintaining high standards of personal safety and quality of workmanship. • Use my extensive Knowledge of Overhead and underground networks to install new circuits, maintaining and uplifting plant & network, locating Broadband and line faults and repairing accordingly. Extensive understanding of DSlam equipment• Utilising Openreach systems and Microsoft programs to aid delivery for both myself and the team mates I support. Proficient in Geopin, Geohub, CSS, Cad.• Supporting the team with my experience and knowledge to deliver world class customer service. This extended to mentoring new recruits. Embedding values and a positive safety culture.• Lead role on NRSWA re-certification – to track and process the vast number of NRSWA recertification’s within the team. Ensuring no-one was working outside of their certification and unsafely.• Covering manager – Regularly covered the duties on OM whilst on leave, gaining further experience in people management, team engagement, Service processes, Safety & Quality compliance & Stakeholder engagement.• HV Project Lead – Utilised my skill and knowledge to identify and report on HV safety project to remove Openreach equipment from HV power lines.• Schools Project Lead – I engaged with stakeholders both from Openreach and from the wider School system to identify Telegraph poles and update real time reports to accurately capture pole information.

• Provided an industry leading service to every customer achieving a 100% NPS score, maintaining high standards of safety incorporating personal, customer and their home environment. • Used my knowledge of all makes and models of kitchen appliances to rectify faults and provide on the day solutions, to enable a swift resolution to the ‘Customer Journey’• Supported the team with the role out of new tools, leading workshops on how to safely use and deploy them within a customer’s home.• Operated Lead roles within the team these included; Employee engagement champion, tools and systems gold user, Health and Safety representative.• Covering manager – Regularly covered the duties on OM whilst on leave, gaining experience in people management, budgeting, team engagement, service processes, Safety & Quality compliance both with internal and external auditors & Stakeholder engagement.• Safety lead- Assigned to Government project on identifying and rectifying faulty appliances on safety recall issues. Updating systems and carrying out safe modifications where applicable.• Talent Pool – Successfully completed all my coaching qualifications within the spectrum of Centrica talent pool course. One of only 15 engineers nationwide to do so in 2014