Brett Hook Email & Phone Number

Provincia De Buenos Aires, Argentina

Buenos Aires Province, Argentina

• Providing support in the detection, response, mitigation, and reporting of cyber threats affecting client networks.• Maintaining an understanding of the current vulnerabilities, responses, and mitigation strategies used in cyber security operations.• Producing reports and briefs to provide an accurate depiction of the current threat landscape and associated risk.• Providing analysis for correlated information sources. • Facilitating the customer's posture to aggressively investigate cyber activity targeting customer information, and information infrastructure.• Assisting the customer training department in the education of staff on the cyber threat.• Liaison with other government cyber threat analysis entities, such as intra-agency and inter-agency Cyber Threat Working Groups.• Maintaining proficiency in the use and production of visualization charts, link analysis diagrams, and database queries.• Analyzing and reporting cyber threats as well as assisting in deterring, identifying, monitoring, investigating, and analyzing computer network intrusions.

Pensacola, Florida

Pensacola, Florida Area

Colorado Springs, Colorado Area

Contractor for Solutions By Design II, a teaming partner with General Dynamics.Serve as Tier 1/Tier 2 support for government customers with Information Technology issues.

Business and Mission Applications 2012-2014⦁ Served as Tier 1/Tier 2 support for 40+ Pacific Command Intelligence Applications in support of 80,000 Defense Intelligence Agency (DIA) customers worldwide.⦁ Assisted Tier 3 technical team in maintaining operational status and control of DIA Enterprise web/database applications and SharePoint applications.⦁ Shadowed System Administrator assisting in the upgrading of software and hardware as well as diagnosing and resolving system issues.⦁ Teamed with Lotus Sametime manager to streamline ticket queue and increase application performance for Department of Defense and DIA Enterprise.RSC Message Center 2011-2012⦁ Front line responsibility with Department of Defense locations in 5 countries across the Pacific region to troubleshoot and service down communication lines.⦁ Performed full system reboots to reset communication lines.⦁ Responsible for drafting and handling Critical Intelligence messages.⦁ Coordinated with civilian and military customers to troubleshoot and resolve message errors.⦁ Supervised and trained four junior staff personnel.IT Helpdesk 2010-2011⦁ Assisted civilian and military customers via help desk phone with Information Technology troubleshooting including customer relationship management application ticketing system.⦁ Responsible for resetting user passwords, troubleshooting profile issues, and enabling/disabling accounts.TRAINING & CERTIFICATIONS⦁ Obtained CompTIA A+, Security+, and Microsoft Certified Professional Certifications. ⦁ By showing leadership capabilities was promoted to E5 in under three years of Navy Service.⦁ Expertise in Microsoft SharePoint, Windows, Office, Internet Explorer, and Outlook.

Crawfordsville, In