- Serve as the functional lead for DCC Operations as the person in charge in the absence of a DCC Supervisor. - Ensure normal activities associated with the monitoring and operation of the distribution system are occurring without exception. - Provide functional oversight for Operators and as the Subject Matter Expert (SME) while on shift. - Review and monitor scheduling to ensure adequate staffing for the oncoming shift. - Provide on the job training for Operators through all levels of training. - Serve as point of contact for escalated events and emergent work. - Storm Management lead including ITR/ETR management, storm declaration and callout resources.

- Operate, authorize and model in Outage Management System (OMS), Distribution Management System (DMS) or Supervisory Control and Data Acquisition (SCADA) work being performed on the distribution system, including tags (Hot Line, Clearance, Do Not Operate, and Informational). - Review outage information and dispatch appropriate field resources to restore power, troubleshoot and analyze problems to provide possible fault locations and direct restoration efforts. - Monitor and operate the SCADA and DMS systems including remotely opening and closing Feeder Circuit Breakers, Reclosers, and Regulators under normal and emergency situations. Install and remove hot line tags remotely. - Monitor alarms from SCADA and DMS and determine appropriate response (e.g., low/high voltages, transformer load/temperature alarms, abnormal feeder lockouts, etc.) - Provide possible fault locations, and if not provided automatically, performs the analysis to determine a predicted fault location. - Direct and model switching activities in order to maintain an accurate distribution model of the system for the best optimization for megawatts from DMS. - Assist in developing and calling out emergency switching orders to isolate faults and restore power associated with these large outages.

- Directs outage dispatching for feeder level outages and below and assist with substation outages.- Reviews outage information and dispatch appropriate field resources to restore power, troubleshoots and analyzes problems to provide possible fault locations and direct restoration efforts.- Knowledgeable operation of systems such as DMS, OMS, DSCADA, ARCOS and MWMS.

- Generate and assign suspect reports of meter tampering and power theft, equipment problems, rate integrity issues, load control, human error, and fraud.- Prepare daily investigations of current diversions, rate integrity, and other revenue integrity issues and ensure these are completed in a timely manner.- Compile necessary billing, meter, and customer information and accurately bill customers for unauthorized usage, estimated KWH, damages, and investigative charges.- Team Lead Fill-in – Provide floor support for other reps and take escalated supervisor callbacks for Base and Energy Protection- Assisted with training new Energy Protection employees

- Handle service orders, billing, outage, and miscellaneous account inquires in a warm, friendly, conscientious and tactful manner to develop and promote the highest possible degree of customer relations -OJT – assisted training new hire class by providing direct support and experience through side-by-side listening and floor support supervision.

Supplemental Worker for Duke Energy at McGuire Nuclear StationUnescorted access as:- Fire Watch- Foreign Materials Exclusion and Plant Status Control Monitor- Confined Space Attendant- Assisted pipe fitters and welders by ensuring all materials and tools were checked in and out of hot and cold tool rooms; maintained housekeeping zones in work areas.