Who is Brett Koehler? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Brett Koehler is listed as IT Specialist at Ridgeline, based in New York, United States. AeroLeads shows a matched LinkedIn profile for Brett Koehler.
Brett Koehler previously worked as IT Specialist at Konrad Group and Help Desk Technician at Lendio. Brett Koehler holds Computer Information Science, Computer Science from State University Of New York College At Old Westbury.
Company email context
Email format at Ridgeline
This section adds company-level context without repeating Brett Koehler's masked contact details.
Ridgeline
Review company-level records connected to Brett Koehler before choosing the right outreach path.
Profile bio
About Brett Koehler
Experienced IT Specialist with 2+ years of hands-on experience providing technical support for multiple companies. Proficient in managing user accounts through Okta Workflows, enforcing security policies via Microsoft Intune and Mosyle configuration, and creating/updating knowledge base articles using Zendesk Guide. Skilled in utilizing remote desktop tools, such as Screen Connect, for efficient support across diverse locations. Collaborative team player with a proven track record of resolving cross-functional IT issues and ensuring data integrity.Adept at enforcing security measures to protect sensitive financial data and conducting regular SOC 2 User/Application Audits for compliance. Experienced in asset management, utilizing SnipeIT and LANSweeper to track and manage IT assets, including computers, peripherals, and software licenses. Demonstrated proficiency in generating performance reports using Zendesk Explore and Google Sheets.Well-versed in documenting and prioritizing incidents and service requests through Zendesk and Jira, contributing to effective incident management. Proactive in staying current with industry best practices and technologies to enhance IT support services. Enthusiastic and ambitious to continue to learn and grow in the IT field.
Current workplace
Brett Koehler's current company
Company context helps verify the profile and gives searchers a useful next step.
7 roles
Brett Koehler work experience
A career timeline built from the work history available for this profile.
It Specialist
It Specialist
- Communicate effectively with end-users, addressing hardware and software issues, troubleshooting network problems, and resolving system errors using Jira ticketing.- Ensure the stability, integrity, and efficient operation of the IT systems, including servers, networks, workstations, and peripherals.- Create, modify, and deactivate user accounts in various systems.- Track and manage IT assets including hardware inventory and equipment warranties in Kandji, to optimize usage and minimize costs.- Establish and maintain backup procedures to ensure data integrity and facilitate recovery in the event of data loss or system failure.
Help Desk Technician
- Provide first-level technical support to end-users regarding hardware, software, and network issues.- Create, modify, and deactivate user accounts in Okta Admin and using Okta Workflows.- Manage access permissions and security settings to ensure data integrity through configuration policies in Microsoft Intune and Mosyle.- Create and update knowledge base articles in Zendesk Guide for common issues and resolutions.- Utilize remote desktop tool Screen Connect to provide remote assistance to users working in different locations.- Enforce security policies and procedures to protect sensitive financial data.- Collaborate with other IT teams and departments to resolve cross-functional issues.- Generate reports on helpdesk performance, trends, and user satisfaction using Zendesk Explore and Google Sheets.- Track and manage IT assets, including computers, peripherals, and software licenses using SnipeIT and LANSweeper.- Ensure compliance with industry regulations and company policies with regular SOC 2 User/Application Audits.- Document and prioritize incidents and service requests using Zendesk and Halp.
Nov 2021 - Jan 2024
Technical Support Manager
- Oversee day-to-day operations of the theater, ensuring all departments run smoothly.- Recruit, train, and supervise theater staff.- Perform routine inspections and maintenance on film projectors to ensure they are in optimal working condition.- Diagnose and address technical issues with projectors promptly to minimize downtime during screenings.- Train projection staff on the proper use and maintenance of film projectors and related equipment.- Be prepared to respond quickly to technical emergencies to minimize disruptions in movie screenings.- Maintain open communication with projectionists, other theater staff, and management to ensure smooth operations.- Communicate effectively with film distributors to secure the best movie selections for the theater.- Address customer feedback related to movie selection, quality issues, or other concerns promptly and professionally.
Oct 2019 - Dec 2021
Operations Supervisor
- Coordinate with various teams, including concessions, box office, and cleaning staff.- Conduct performance reviews and address personnel issues as needed.- Handle customer complaints and inquiries professionally and promptly.- Monitor and meet revenue targets for ticket sales, concessions, and other sources.- Ensure compliance with local, state, and federal regulations.- Implement efficient inventory control measures to minimize waste and losses.- Prepare regular reports on attendance, revenue, and other key performance indicators.- Provide reports to upper management and contribute to strategic decision-making.
May 2017 - Oct 2019
Service Desk Intern
Jan 2019 - Jan 2020
2 education records
Brett Koehler education
Computer Information Science, Computer Science
Ged
East Meadow High School
FAQ
Frequently asked questions about Brett Koehler
Quick answers generated from the profile data available on this page.
What company does Brett Koehler work for?
Brett Koehler works for Ridgeline.
What is Brett Koehler's role at Ridgeline?
Brett Koehler is listed as IT Specialist at Ridgeline.
Where is Brett Koehler based?
Brett Koehler is based in New York, United States while working with Ridgeline.
What companies has Brett Koehler worked for?
Brett Koehler has worked for Ridgeline, Konrad Group, Lendio, Amc Theatres, and State University Of New York At Old Westbury.
How can I contact Brett Koehler?
You can use AeroLeads to view verified contact signals for Brett Koehler at Ridgeline, including work email, phone, and LinkedIn data when available.
What schools did Brett Koehler attend?
Brett Koehler holds Computer Information Science, Computer Science from State University Of New York College At Old Westbury.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Brett Koehler you were looking for.
View similar profiles
