Brett Krokoff Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia

• Became the escalation point and onsite resource for one of Leapfrog’s largest clients.
• Managed and configured desktop inventory for 300+ users across 30+ buildings in the United States
• Designed and implemented a new network segmentation standard that increased user satisfaction while maintaining network security.
• Helped troubleshoot a wide array of building technologies and networks.

Atlanta, Georgia, United States

• Fielded calls from 70+ clients across the United States to assist in troubleshooting applications, networks, and IoT devices.
• Collaborated in a team environment to help bring quick resolutions to client issues.
• Assisted in training new analysts brought on board and helped facilitate a culture of learning and support for new hires.

Georgia

• Collaborate with sales and human resources to develop potential leads and implement them into a database for future reference
• Constructed international pages using Sitecore CMS for clients

Greater Atlanta Area

• Configure Dell laptops for educational learning at middle and elementary schools across the Fulton County Schools district
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary