Oversaw all marketing & outreach efforts to teachers, schools and districts. Successfully re-designed homepage to better highlight and align key value propositions. Conducted AB testing of outbound marketing emails to optimize open and click rates. Overhauled and improved conference event marketing and lead follow-up.

As the primary budget officer for the Office of Management, I oversaw a $21.1 million budget involving over 48 contracts and Inter-Agency Agreements and 59 staff. I developed budget models and conducted analyses to verify that rates, acceleration factors, cost drivers and base funding levels were accurate and adequate. I developed budget exhibits and presentation that supported and conveyed the strategy of the Associate Director. I provided financial support with regard to monitoring budget execution against plan, contract expenditures, procurement documents and other resource authorizations. I coordinated responses on budget and resource authorizations, providing timely reporting on budget issues to internal and external entities.As Management Analyst to the Associate Director, I performed various administrative support functions that included: budget support, Commercial Activities review (A-76), human resources requirements analysis and other resource-based reviews.I directly supervised the Headquarters' Transportation Obligation Recorder, who processed financial information related to Travel Authorizations and other transportation documents, entering them into the agency financial system and de-obligating unspent funds, and who provides financial and administrative support to the Transportation Division in the Office of Administrative Services.

As Financial Management Officer (FMO), I managed the Readjustment Allowance (RA) trust fund account, ensuring timely and accurate payments to Volunteers and third parties.FINANCIAL SYSTEMS AND DATA MANAGEMENTI offered expert-level knowledge of VPS financial systems responsibilities to team members to ensure timely and accurate entry of Volunteer record and financial information. I conducted a detailed analysis of Volunteer extension and transfer-extension rates for the agency Leadership Development Academy, whose report served as a basis for their recommendations to the agency regarding Volunteer extension of service.I worked closely with the director-level research and evaluation office to improve the Volunteer roster reconciliation process, delivering a highly-accurate end-of-year Volunteer on-board-strength statistic several days ahead of deadline in FY 2010.POLICY AND PROCEDURE DEVELOPMENT AND IMPLEMENTATIONI successfully coordinated the efforts of several agency departments to implement entry of ET-Resignation Reasons into agency database systems, replacing an error-prone and lengthy manual process and significantly increasing the response rate from posts. I wrote, edited, and submitted draft changes to VPSs sections of the Volunteer Handbook, and co-wrote changes to the agency Close-of-Service (COS) handbook.HUMAN RESOURCES MANAGEMENTI have 2 years experience supervising several VPS team members, several of whom were recently recognized by senior staff for providing outstanding customer service to current and former Volunteers and client offices. I developed staff training program by recruiting and organizing team members to create several training resources and documents, which were successfully used to train several new staff members.I recruited and managed the efforts of a small team of talented team members to review and improve the VPS Intranet site in order to render it more user-friendly and useful to client offices.

I promoted Peace Corps throughout the university; conducted assessment interviews; and recommended qualified applicants for nomination. During my tenure, IU improved from #27 to #14 in Peace Corps' rankings of large universities.PUBLIC OUTREACH AND COMMUNICATIONI organized over 14 General Information Meetings on campus, addressing anywhere between 7 and 40 students and community members at each session. I conducted 3 local newspaper interviews, participated in 3 panel discussions, and held over 40 class talks. I interviewed over 70 candidates for the position of Peace Corps Volunteer over 4 semesters.DATA MANAGEMENT AND STRATEGIC RECRUITMENTI created a basic database of potential applicants and sent regular notices and follow-up correspondence to promising applicants. I developed close relationships with academic advisors and staff at my host office and leveraged these connections to gain access to additional panel discussions and career fairs, thereby expanding outreach to the campus. VOLUNTEER MANAGEMENTI re-started a campus Returned Peace Corps Volunteer (RPCV) group and enlisted, organized, and managed RPCVs in numerous awareness-raising and recruitment events, including information tables, general information meetings, and career fairs. I scheduled and organized events for Peace Corps Week, including a country display and information table at the student union; a RPCV panel discussion at a local student residence hall; and a networking dinner at a local restaurant. MONITORING AND REPORTINGI drafted two annual strategic plans and two final reports. I also developed a draft recruitment training manual and resource guide. I used the guide to detail the most efficient processes for reaching out to faculty and staff, as well as scheduling meeting and information table space, and provided a detailed list of key faculty and staff contacts. The manual was used to successfully guide the efforts of the incoming Representative.

I researched a wide range of literature on social and economic impacts of interventions in Water Supply & Sanitation, Land Administration & Reform, and other sectors. I efficiently organized research in a highly-usable spreadsheet summary.

I successfully advised and retained graduate students in a unique and challenging distance MBA program. I conducted numerous intake interviews and course planning sessions for incoming MBA students. I efficiently managed a case load of over 300 students. I spear-headed cross-departmental competitive analysis research project that examined recruitment and applicant retention strategies as competing programs.

I consistently met 6-month targeted enrollment goals while working for one year as an Admissions Representative in an inside sales office with a fast-paced, results-oriented environment. I helped develop effective consultative sales approaches, including those for program sales to international customers. I was chosen to be cross-trained as a member of multi-product sales team, representing both undergraduate and graduate education programs. I successfully completed Dale Carnegie Sales Advantage Training, December, 2003.

I successfully completed 2 years and 7 months of service as a health and water sanitation Volunteer in rural Morocco.CROSS-CULTURAL TRAININGI completed 170 hours of technical and cross-cultural training, and continued to pursue regular tutoring in the local language, Tamazighet, throughout the following two years of service.COMMUNITY DEVELOPMENT AND HEALTH EDUCATIONFor my primary project, I designed and implemented basic hygiene education lessons in 5 rural schools, covering topics including hand-washing; nutrition; proper waste disposal; water treatment; and first-aid. Over 300 local school children participated in lessons. I accompanied health center counterparts on vaccine drives to gain a better understanding of local health issues and deliver basic health and water sanitation lessons to remote communities in both my own and neighboring community health sectors. I participated in a Take Our Daughters to Work project to promote girls' education by accompanying four local school girls from my site to the weekend-long event. I collaborated with local Ministry of Health officials to develop a Community Health Educator program proposal and extended service to attempt to implement a pilot project in southwest Errachidia Province.COMMUNITY OUTREACH As a secondary project, I organized a health hike in the region northwest of my community to expand outreach efforts of Operation Smile. I led a team of approximately six Peace Corps Volunteers over a five-day, forty-five mile journey and successfully conducted screenings of local community members for candidacy for facial reconstructive surgery. Five assessed candidates traveled to Marrakech to receive successful facial reconstructive surgery.TEAM-BUILDING AND MENTORINGI served as a mentor to incoming Volunteers and Trainees and offered translation services and support and encouragement throughout their service. I participated in several training sessions for incoming Peace Corps Trainees.

I developed and implemented effective rules and policies at a shelter that annually served the needs of several hundred local and transient homeless men. I successfully collaborated in relocating the 60-bed emergency shelter program to new, state-of-the-art facilities. As Emergency Services Specialist, I supervised the work of the Operations Coordinator and approximately five Shift Supervisors, overseeing training and conducting staff evaluations over the course of 12 months.As Operations Coordinator and Emergency Services Specialist, I identified and organized policies and staff's best practices, incorporating them into an effective staff training program and manual which was used to successfully train 3 staff members during my tenure.Serving for 12 months as Operations Coordinator, I successfully procured all supplies vital to the operation of the emergency shelter program. I managed acquisition and controlled inventory of purchased supplies, as well as in-kind contributions. I developed strong relationships with other area social services providers, as well as agency case managers, strengthening staff’s ability to successfully refer residents to needed services.

I worked with the Residential Services Specialist and my fellow case manager to provide referral, linkage, and advocacy services to recently homeless and at-risk adults at the areas first low-income Single Room Occupancy (SRO) apartment building. I assisted clients with activities of daily living and helped conduct numerous community service projects as a member of the AmeriCorps CHART (Comprehensive Homeless Assistance Response Team).