-Provided training and support for new features offered to clients to make sure the conversion to a new software system was a seem-less process.-Worked with Software Developers, Business Analysts, and Clients to resolve technical and business challenges for the transition to a new system.-Configured and implemented new changes to software to make the software fit all of the needs of the client.

• Originate residential mortgages, including purchase, refinance, and construction transactions.• Build relationships with existing and prospective clients to match their home lending needs, financial well-being, and credit worthiness to a loan product best for them• Complete loan applications and collected documents necessary for the loan to be sent to underwriting for review and monitor the loan throughout the mortgage process to ensure a seamless process for the customer and all partners involved• Connect with centers of influence and attend networking events within the community to develop and maintain business relationships

● Analyzed customer’s credit history to determine which lenders would offer the best terms for the customer based on credit, income, and amount to be financed.● Worked with customers, Tracker dealerships, and lenders to obtain financing for the customer and secure sales for the dealership● Presented customers with an opportunity to purchase additional coverage’s for their boat loan such as an extended warranty, GAP coverage, credit life coverage, and accident and health