Brett Mercer Email and Phone Number

Family, pandemic, gig work

Consultant for Program and Product Management for Cisco small and mid-sized business offerings.

* Responsible for ~$200M forecast benefit with ~$15MM project budget and managing 6 - 10 PMs for macys.com homepage, browse, and product pages. * Utilized available customer and site data to propose, design, and implement customer (internal and external) solutions to drive business needs and goals, including: top line and category financials, non-PII customer data, and site data to build financial models as well as building and testing site experience changes. * Coached teams on A/B testing and Lean hypotheses * Responsible PM for large scale, site wide projects: migration to mobile-first site, re-design, and re-platforming. * Acted as colleague consultant for Beauty Subscription service, customer wallet, and other site features.* Engaged with multiple sponsors and stakeholders to ensure product success.* Worked closely with Technology and UX counterparts to keep delivery teams delivering at a high-level.

* Responsible for Product Recommendations and Lists. * Developed the overarching strategy for Personalization via product recommendations, expanded placements and presentations. Defined data requirements to appropriately measure success.* Replatformed customer Lists and defined multi-year strategy to build Lists into an essential feature for most valued customers. * Collaborate with PMs and teams to define and analyze A/B tests* Led two Associate PMs. * Teams delivered revenue goals within budget. * PM on team to build POC “Style Finder” for presentation to CEO.* Worked closely with Technology and UX counterparts to build delightful customer experiences.

* Defined customer experience and enhancements to Lists feature and built a multi-year feature backlog in Jira (my team was the pilot for using Jira for Agile delivery, later extended to all teams).* Defined and analyzed A/B tests and Lean hypotheses for ~90% of features.* Wrote all user stories for the entire experience to migrate Lists to mobile code stack (for Macy’s and Bloomingdales)* Rebranded “wishlist” to “Lists” to reflect customer behavior and encourage growth.

Led project to build internal tool to build responsive components for inclusion in marketing email.

­In more than a decade at Amazon, I worked in a variety of roles from the distribution center to managing projects for vendor-facing websites. Including, maintaining catalog content, operations metrics, buying, returns, general problem solving, business analysis, drafting functional specs, data analysis and leading multi-team projects.Notable achievements: I streamlined and improved operational reporting for a global business unit, expanding available reporting and cutting two days from the delivery time; I designed the logic to evaluate US fulfillment center performance for same day shipping; I performed the business analysis, drafted the functional specifications and led the project team to deliver an online invoicing application that exceeded adoption goals by 25%; I redesigned an operational support role that allowed us to cut the staff from two to one person.

Various duties including: training and overseeing employees, maintaindaily records, buying, receiving and transferring inventory, and general retail.

Purchase product from multiple vendors for busy record store, maintaininventory accuracy, train employees, daily bookwork, and general retail.