Field Service Engineer III, Tokyo Electron America, Inc.. Austin, TXProvide customer support activities including the Installation, modification and repair of equipment and Systems. Establish test procedures to ensure proper working order, training customers in Equipment operation, maintenance, and assisting with preventative. To include software and process functions representing Tokyo Electron America, Inc. in dealing with various customers in regards tocustomer satisfaction as it applies to the DRM & SCCM 200mm/300mm Telius & Tactras plasma etch systems. 300mm SD High K, LPA, SPA systems. 300 mm TPS Diffusion Furnace systems. 300 mm SPSCertas and Leaga Platforms.

• Demonstrated capabilities to successfully manage problem accounts , assure good customer relations. technical leadership delivered high levels of customer satisfactioneffectively used hand tools, meters, scopes, and other pertinent specialized equipment to Performs startups through Tier 3 verifies operational quality (process qualification) of systems equipment Planned for and completes all levels of preventative and corrective maintenance within timelines. Troubleshoots key technical issues at the component level. •Diagnose and recommends solutions for complex system downs. • Uses process data to diagnose hardware problems. . Uses routine process data, data logging functions to diagnose system downs. Diagnoses and resolves hardware and software issues. •Performs complex retrofits.• Ensures the correct revs of procedures and schematics. I • Applies global best practices to solve problems for their customer. contributes to global best practices. • Creates methodologies and procedures • Participates in patent processes/discussions and documents IP as appropriate. • Anticipates and responds to fab issues including communicating with CE's in other locations. • Drives corrective processes through key stakeholders (PBG, Customer Spec owners, ECO owners, GPS, etc.) or escalates as appropriate. • Communicates findings to others and provides suggestions to improve checklists and procedures. • Participates in customer meetings, escalations. • assist management in operation of site service business. • Assists Applied Materials field management in establishing and achieving objectives • Keeps field management informed on customer perception of system performance. • Takes initiative to avoid and resolve customer problems. • initiate projects to drive down costs or increase uptime. technical guidance to less experienced CE's on complex system problems, sustaining process issues.

• Demonstrated capabilities to successfully manage problem accounts , assure good customer relations. technical leadership delivered high levels of customer satisfactioneffectively used hand tools, meters, scopes, and other pertinent specialized equipment to Performs startups through Tier 3 verifies operational quality (process qualification) of systems equipment Planned for and completes all levels of preventative and corrective maintenance within timelines. Troubleshoots key technical issues at the component level. •Diagnose and recommends solutions for complex system downs. • Uses process data to diagnose hardware problems. . Uses routine process data, data logging functions to diagnose system downs. Diagnoses and resolves hardware and software issues. •Performs complex retrofits.• Ensures the correct revs of procedures and schematics. I • Applies global best practices to solve problems for their customer. contributes to global best practices. • Creates methodologies and procedures • Participates in patent processes/discussions and documents IP as appropriate. • Anticipates and responds to fab issues including communicating with CE's in other locations. • Drives corrective processes through key stakeholders (PBG, Customer Spec owners, ECO owners, GPS, etc.) or escalates as appropriate. • Communicates findings to others and provides suggestions to improve checklists and procedures. • Participates in customer meetings, escalations. • assist management in operation of site service business. • Assists Applied Materials field management in establishing and achieving objectives • Keeps field management informed on customer perception of system performance. • Takes initiative to avoid and resolve customer problems. • initiate projects to drive down costs or increase uptime. technical guidance to less experienced CE's on complex system problems, sustaining process issues.

Applied Materials CE Certifications for Centura I&II 5200 Etch and HDP-CVD Mainframe, Start-up, and Chambers. Tokyo Electron FSE Certifications for Unity M/ Me, Telius/ Telius TSP plateformsSix years as customer engineer for Applied Materials Etch and Films DivisionTen years as Field Service Engineer III/ Install for Tokyo Electron America, Inc. Etch/ SD/ TPS Division; Provide customer support activities including the Installation, modification and repair of equipment and Systems. Establish test procedures to ensure proper working order, training customers in equipment operation, maintenance, and assisting with preventative. To include software and process functions representing Tokyo Electron America, Inc. in dealing with various customers in regards to customer satisfaction as it applies to the DRM & SCCM 200mm/300mm Telius & Tactras plasma etch systems. 300mm SD High K, LPA, SPA systems. 300 mm TPS Diffusion Furnace systems

Provide customer support activities including the modification and repair of equipment and Systems. Establish test procedures to ensure proper working order, training customers in equipment operation, maintenance, and assisting with preventative functions. Represent Tokyo Electron America, Inc. in dealing with customers in regards to customer satisfaction as it applies to the DRM & SCCM 200mm/300mm plasma etch systems.

Performed system setups, calibrations, corrective and preventive maintenance on Applied Materials Centura 5200 Etch & HDP Platforms. Provided Process related suggestions/input to the Customer for enhancement of day-to-day tool operations. Implemented RPS tool performance upgrades to improve system uptime for improved warranty performance. Also, performed system start-up on Applied Beta Chambers at other customer sites.

Performed electro-mechanical setup, calibration, repair and preventive maintenance on production line or test equipment. Provided suggestions/input to procedures and specs and action plans addressing equipment reliability issues. Documented work performed on a downtime system. Trained and provided guidance to lower-level technicians. Kept safety certifications current.

Military Intelligence Electronic Technician.

Maintained a remote detachment consisting of satellite equipment, receivers, recorders, encryption systems, modulators, and multiplexers. Performed monthly, quarterly, and annual preventive maintenance and quality assurance.

Performed PC maintenance. Built fiber-optic cables. Mil Standard 2000 qualified. Performed depot-level maintenance.

Maintained a remote detachment consisting of satellite equipment, receivers, recorders, encryption systems, modulators, and multiplexers. Performed monthly, quarterly, and annual preventive maintenance and quality assurance.