Up Next: A Christmas Story, The MusicalProfessional Actor performing in productions such as Elf: The Musical, 42nd Street, The Little Mermaid, Little Shop of Horrors, Newsies, Escape to Margaritaville, Footloose, Joseph & The Amazing Technicolor Dreamcoat, Grumpy Old Men: The Musical, White Christmas, A Christmas Story: The Musical. Demanding schedule varying between 7-9 shows a week.

Assisting guests with ticketing needs via phone and in-person interactions! Master with personal and professional communication and the program, AudienceView Services. Money-handling, VIP-package sales, and managing a database of over 10,000 contacts. I personally handled $125k in sales in my first 3 months!

- Execute my Team's 1:1's, schedule, ongoing training and awareness of new internal technologies, initiatives, and processes amidst the fast-paced environment of customer contacts- Monitored metrics across CRM programs and booking system to forecast quarterly goals and improve system- Ensure my team maintained target CSAT and NPS scores by regularly performing QA across team communications and coached/mentored employees who need further assistance or had aspirations for growth within… Show more - Execute my Team's 1:1's, schedule, ongoing training and awareness of new internal technologies, initiatives, and processes amidst the fast-paced environment of customer contacts- Monitored metrics across CRM programs and booking system to forecast quarterly goals and improve system- Ensure my team maintained target CSAT and NPS scores by regularly performing QA across team communications and coached/mentored employees who need further assistance or had aspirations for growth within the company Show less

- Responded to text, email, phone, live chat inquiries from current and potential guests in timely manner with no grammatical errors- Monitored Social Media posts (Instagram & Facebook) and resolves issues via comments and direct messages- Identifying and reporting technical issues within internal property management system

ESL Teacher for Children Remotely

Working dates affected by COVID-19; House Manager for all Music and Theatre events at The Juilliard School. This position required speaking with patrons, troubleshooting, and making sure the events ran smoothly.