I am a seasoned IT professional with over a decade of experience spanning Tier 1, 2, & 3 support levels, system administration, and team leadership. Throughout my career, I have excelled in project scoping, strategic planning, and resource staffing, driving process improvements and complex problem-solving initiatives. My expertise extends to customer service excellence and technology-based construction software, including proficiency in Windows 10 & 11 administration, Office 365/Exchange, Microsoft Azure, and Active Directory management. In my current role as IT Manager of Support Services at Brasfield & Gorrie, I provide strategic leadership, overseeing staff development and vendor relationships to deliver tailored technology solutions aligned with business goals. My track record includes orchestrating hardware and system implementation projects, enhancing user service through IT-driven improvements, and optimizing processes to ensure operational efficiency. With a passion for leveraging technology to streamline operations and deliver exceptional support, I am committed to driving organizational success through innovative IT solutions.