Brett Roberson Email & Phone Number

Columbia, Sc, Us

Tampa, Fl, Us

Monroe, Louisiana , Us

Columbia, Sc, Us

Provides system administration at an MSP with over 10,000 users and over 1500 VMS (primarily Citrix but included VMWare). Performs updates to accounts, servers, and virtual images as needed. Assists end users with issues related to email (Exchange/O365/Plesk), AD accounts, files/folders, hardware, and software. Traveled to serve as primary onsite technician for the onboarding of one of the companies largest customers. Acted as a first contact for customers disaster recovery event. Available 24/7 for customer support during on call shifts.

Coached users nationwide through issues involving hardware, software/applications (including Citrix XenApp & NetScaler Gateway/Cisco AnyConnect/etc), and telephony (Avaya telephone). Routing high severity issues to the appropriate destinations, verifying that contracted service level agreements. Worked with client advocates

Configured, deployed, installed, monitored, repaired, and troubleshooted the agency's devices (laptops/desktops/thin clients/mobile devices) including those at the executive level. Created/modified/deleted accounts using Active Directory Plus. Maintained and updated a list of software installed on agency devices. Traveled to agency offices statewide to assist with LAN set up & maintenance, equipment deployment, troubleshooting, collection, as well as inventorying. Trained multiple peers and interns in Tier I/II support. Provided email administration including setting up and troubleshooting accounts in O365/Exchange. Collaborated with the Office of Information Assurance (Security) to monitor and respond to possible system infections, including quarantining, documentation of history, and interviewing users for possible causation.

Alpharetta, Georgia, Us

Worked as a sales representative for Hewlett Packard. Helped main store become top 3 in overall sales growth for the first quarter of 2015. Training 50+ store associates to increase HP product knowledge. Trained 6 HP Representatives in product knowledge and job techniques. Regularly updated inventory reports, which included merchandise sold and on hand. Used product demonstrations, merchandising, marketing, and advertising to improve customer experience and increase sales.