PS&Co Data Lab, a division within PS&Co, helps companies make data-driven decisions to streamline processes to ultimately help improve acquisition and retention tactics.

▸Lead the sales team in engagements.▸Won multiple sales competitions throughout the year.▸Crucial team player that saw the organization sell the most new memberships since 2006.▸Consulted clients throughout in-person meetings to tour the arena which led to successful sales that increased revenue and created strong relationships with the organization.▸Highly skilled in Hubspot CRM and Ticketmaster Archtics software system.▸Skilled in multi-tasking for emails, phone calls, logging CRM information, and managing internal meetings.

▸Provided excellent customer service by using empathetic listening skills resulting in positive customer reviews online. For example, on June 19, 2021, BrittanyK said: "Was amazing. We had Brett for our server and he was fantastic and really listened. Amazing!" (Source: https://www.opentable.ca/r/the-keg-steakhouse-and-bar-langley?page=8)▸Improved customer experience by taking care of unhappy guests from previous experiences and ensuring they had a positive experience their next time in.▸Mentored and trained over 20 new personnel who filled various roles.▸Received “Best Server Award” from 2018-2019 for excellent service provided.

▸Complimented on organization in execution of golf tournaments that resulted in golfers rebooking tournaments for consecutive years.▸Skilled in checking in guests, taking bookings, and answering the phones effectively. Able to multi-task these duties and work alone allowing management to reduce labour costs.▸Willing and helpful in all departments to do whatever it takes get necessary work done.

▸Engaged with customers using interpersonal skills which led to customers referring the company because of friendly staff engagements.▸Oversaw a small team to complete independent jobs which allowed management to leave the job site and seek more business opportunities.