When People of all Abilities Learn and Work Together, Everyone Benefits. The purpose of Northwest Center (NWC) is to change society so that people of all abilities engage with each other fully in classrooms, workplaces, and the community. As a social enterprise organization, Northwest Center proves to the world every day that employing people of all abilities can be a powerful competitive advantage. Northwest Center’s social enterprises generate over $5 million annually that are invested into our Mission Programs.Strategic Growth & Planning•Spearheaded national account revenue growth from $14M to $35M (150% increase) through regional growth and building scalable processes for expansion. •Developed and executed divisional strategic plans, expanding operations to 7 new regions and increasing billable headcount by +250 FTE.Financial Management & Analysis•Managed $35M+ budgets, ensuring business alignment, profitability, and resource optimization.•Achieved 20-27% YoY growth (2-year average), exceeding 16% targets.Operational Excellence•Implemented client and internal rhythm of business, ensuring KPI/SLA development and capture leading to informed decision-making.•Led process improvement teams, achieving 100% compliance and efficient workflows.Leadership & Talent Development•Re-designed corporate onboarding training for 250+ staff annually, reducing onboarding time by 26% and saving $312K annually.•Fostered continuous improvement through reinforcement training and career path development.Business Development & Innovation•Secured $6MM in RFP awards, expanding operations to 3 new regions.•Partner with executive teams on special projects, driving growth and customer satisfaction.

•Implemented scalable process improvements, boosting efficiency by 30% and reducing costs by $115K.•Successfully launched Washington D.C. second headquarter operations, achieving 100% compliance and staffing within 1 month timeline.•Enhanced business/workforce planning, reducing staffing gaps by 12% through data-driven ratios.•Managed client accounts payable team, partnering with 3,000+ vendors globally processing >10,000 invoice monthly with 99.9% accuracy. Launching an end-to-end self-service model for invoice submission, approvals and payments.

•Led 120+ receptionists across 50+ locations, ensuring optimal staffing and resource allocation. Achieving 95% client and customer satisfaction scores, and increasing retention of receptionist by 50%.•Fostered growth and development of 10+ supervisors, enhancing leadership capabilities. Promoting 5 internally. •Served as Reception Program subject matter expert, forecasting client needs and ensuring quality standards. Ensuring 100% quality adherence. •Partnered with external resources to drive operational success and scalability. Automating metrics, and reducing analysis time by 40% providing $102K in savings.

•Ensure safe and efficient fueling, towing, and servicing of aircraft, adhering to FAA regulations and company protocols.•Conduct pre-flight and post-flight inspections, reporting any issues or discrepancies.•Provide exceptional customer service to pilots, passengers, and airfield stakeholders.•Perform routine maintenance and repairs on ground support equipment (GSE) and airfield facilities.•Collaborate with airfield teams to coordinate aircraft movements, manage ramp operations, and maintain airfield safety.

•Provide exceptional customer service, addressing banking inquiries and resolving issues efficiently.•Process transactions accurately and securely, including deposits, withdrawals, and transfers.•Maintain confidentiality and adhere to bank policies, procedures, and regulatory requirements.•Cross-sell and promote banking products and services, meeting sales targets and expanding customer relationships.•Collaborate with colleagues to achieve branch goals, participate in training, and stay up-to-date on industry developments.

•Ensured 100% compliance with laws, regulations, and FAA safety audits (2012-2015). Ensuring zero violations to the organization. •Led recruitment, training, and personnel management for ramp operations team. Reducing turnover by 80%.•Directed tarmac operations, prioritizing safety and security with zero personal or aircraft accidents 2011-2015.•Successfully completed compliance audits for fuel, maintenance, sales, and inventory.•Managed end-of-month close-out process for accounts receivable, ensuring accurate reconciliation. Achieving 36% increase in revenue capture of monthly billable's.