Brett Thomas Email & Phone Number

Valencia, Ca, Us

El Segundo, California, Us

El Segundo, California, Us

Coordinate and execute district-wide career events, which to-date has led to the hiring of over 60 new staff members that infused the organization with talented achievers that drive sales and customer satisfaction ratings for the organization. Lead and mentor over 15 store managers, provide supervision and guidance in all areas of store operations, which includes marketing, sales, customer satisfaction, facility management, inventory, and achieving organizational goals. Selected Contributions: ● Collaborated with subordinate managers in the development and execution of strategies that successfully increased store sales by 20%. ● Co-developed methodologies with subordinate store managers that consistently deliver high customer satisfaction ratings that are often 60 to 88% above projections. ● Manage a successful Guest Trainer Program, which delivers external insight, tips, and guidance from top business developers.

Seattle, Wa, Us

Supervised a team of subordinate managers, baristas, and managed daily operations. Ensured customer satisfaction with products, employees, and facilities. Assisted staff with career development.Selected Contributions: ● Designed a talent development program that reduced employee turnover by 30%, increased store performance, and produced career minded employees who were promoted to higher positions within the corporation. ● Provided mentoring to employees within the district who displayed leadership potential in preparation of promotion to the next level of their career. ● Created in-store promotions and contests that increased “at-home” coffee sales by 10% and elevated customer satisfaction ratings significantly.

Atlanta, Georgia, Us

Led, challenged, and coached store leaders in business operations and maximizing sales. Assisted managers in techniques to increase positive guest experience ratings, employee hiring, training, and development. Improved district performance by developing a strong management team.Selected Contributions: ● Demonstrated initiative by developing a catering service that elevated two stores in the district to the status of being the #1 and #2 top producing locations in the entire Jamba Juice Corporation.Initiated a special training program that turned high performing General Managers in the district into trainers to develop new leaders in the organization and as a result of the program several General Managers were promoted to District Manager positions. ● Coordinated and supervised the planning, development, and construct of several store locations within the market region.

Irvine, Ca, Us

I worked my way from Associate to General Manager. I was a divisional trainer while I worked my way up to General Manager. Also responsible for leading the "All-Star" team (opening new stores) during my time with INO.