Brett Tingey Email & Phone Number

Richfield, Ut, Us

LEAD TEAM OF 7+ | $1.3M IN SALES | IMPROVED CUSTOMER RETENTION BY 23% | PROJECT MANAGEMENTOversee the retail store's daily operations, shipping and receiving, and the warehouse for the district. Manage high-level systematic tasks such as attracting talent, setting training standards, and implementing hiring procedures. Analyze and improve organizational processes while improving operations and logistics quality, productivity, and efficiency.✓ Led a project that increased sales by $780k, managing the build of a new storefront, overseeing the stocking of a 35k sq ft warehouse with over $10M in inventory.✓ Improved store visits and calls by 50% during the Covid-19 pandemic, initiating and implementing a catalog project and managing all catalogs' distribution and marketing to each district store.✓ Directed the increase of inventory accuracy by 99% by developing a product reset and overseeing the completion of the project to increase customer satisfaction and sales by 23%.✓ Grew customer retention by 15% and sales by 10% by developing strong relationships with customers and providing personable service to ensure their product orders were priority.

LED 30 STAFF | DIRECTED 5 OVERHAUL PROJECTS | ACHIEVED $4.5M IN SALES ANNUALLY | INCREASED KPIsSupervised and directed five major store overhaul projects, completely revamping store organization to increase sales. Hired staff and trained store agents to fulfill and exceed company expectations. Increased client satisfaction and store efficiency. ✓ Increased inventory accuracy by 35% and decreased customer complaints by 80% by collaborating with regional manager to create a warehouse restocking, relabeling, rebuilding, and reorganizing plan.✓ Improved sales accuracy by 25% and increased customer satisfaction by 23% across multiple stores by leading a project to overhaul the warehouse organizations and train managers throughout to maintain efficiencies.✓ Achieved a 5% increase in sales while replacing management during vacations, overseeing the storefront, warehouse, and shipping and receiving while implementing sales goals to increase upsells.✓ Decreased the need for management coverage by 80% by implementing an assistant manager program to cover manager positions as needed.

Meridian, Id, Us

TRAINED 500+ EMPLOYEES SEASONALLY | ACHIEVED A 90% SUCCESS RATE | IMPROVED CUSTOMER SERVICE BY 50%Collaborated with high-end clients to determine training needs and developed curriculum to accurately train staff members. Facilitated training to groups of up to 45 staff members. Chosen to lead new product trainings.✓ Achieved a 90% success rate in training 150 staff on a time-sensitive seasonal product roll-out, learning the product details and limitations, developing training materials, and training all customer service representatives within a tight timeframe.✓ Improved customer satisfaction by 15% and KPIs by 20% by developing company values based on surveys and data analytics and training 200 staff members on company mission.✓ Increased employee morale by 30% by developing training to improve managers' leadership based on personality tests, work environment, and leadership styles.

Meridian, Id, Us

$2K BUDGETS | 20 STAFF TEAM SUPERVISOR | MANAGED FIVE MAJOR BRANDS | DE-ESCALATED VOLATILE SITUATIONSMonitored Key Performance Indicators (KPIs) to ensure expectations were met. Handled escalated customer complaints, effectively de-escalating situations quickly. ✓ Increased sales by 20% and KPIs by 23%, engaging staff members in improvement plans and empowering them to develop their skills to improve the bottom line.✓ Improved customer service rating by 50% by training staff members to improve their customer communication and speak to customers in a positive way to decrease escalations and increase client satisfaction.

Bachelor Of Science (Bs), Exercise Physiology

Bachelor Of Science (Bs), Biology, General

Bachelor Of Science (B.S.), Biology, General