I am an Operations & Project Manager at Certifit, a leading automotive parts retailer, with over six years of experience in the industry. I lead and execute multiple projects to increase sales, customer retention, and operational efficiency, managing a team of seven staff and overseeing a 35k sq ft warehouse with over $10M in inventory.My core competencies include process improvement, customer relationship management, problem solving, risk mitigation, stakeholder development, and coaching and mentoring. I leverage technology and data analytics to optimize project outcomes and drive customer satisfaction. I have a proven track record of delivering bottom-line results, achieving $1.3M in sales and improving customer retention by 23% in my current role. I have a BS in Biology and Exercise Physiology, and I am passionate about learning new things and pursuing new challenges in the technology area of the automotive industry. My goal is to create value and impact for my organization, my customers, and my team.