Brett W. Sebastian

Brett W. Sebastian Email and Phone Number

Senior Software Engineer
Brett W. Sebastian's Location
Sachse, Texas, United States, United States
Brett W. Sebastian's Contact Details

Brett W. Sebastian work email

Brett W. Sebastian personal email

n/a
About Brett W. Sebastian

Extensive technical experience with 20+ years in the telecommunications industry, focusing on global product software support. Experience includes employment with major telecommunications corporations, such as Nortel Networks, Genband, BroadSoft/Cisco Systems, and Ribbon Commmunications, in customer issue reproduction and resolution via software patches, customer service request management, existing tool enhancement, new tool development, rotating on-call duties, and new-hire mentoring. I am a highly motivated individual with a specialty in problem-solving and software debugging.

Brett W. Sebastian's Current Company Details

Senior Software Engineer
Brett W. Sebastian Work Experience Details
  • Resi Media, Llc (Owned By Parent Company Pushpay)
    Senior Tier3 Support Engineer
    Resi Media, Llc (Owned By Parent Company Pushpay) Feb 2022 - Jul 2023
    Plano, Texas, United States
    I worked as a Tier3 Support Engineer managing cases using SalesForce and handling escalations from Tier1/2 agents. Engaged with engineering to determine if there was enough info to troubleshoot the issue. If the engineering team had additional questions, I would confer with the Tier1/2 agent to get the relevant answers. Gathered any requested info needed. This included gathering logs, debug data, hardware model, software release, etc. Opened an internal Jira ticket when all data needed to work the issue was available. Tracked the Jira ticket until a resolution was reached. Communicated this info to the customer. Please see attached resume labeled with date 08/02/2023 for full details.
  • Ribbon Communications
    Network Support Engineer
    Ribbon Communications Apr 2021 - Dec 2021
    Plano, Texas, United States
    Working as a Network Engineer for Lab Operations. Participated in a lab consolidation move to the new corporate headquarters in Plano TX with equipment coming from smaller satellite locations.Please see attached resume for Resi Media position for full details.
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  • Cisco
    Senior Software Engineer - Tier3 Product Support
    Cisco Mar 2010 - Nov 2020
    Richardson, Texas, United States
    Senior Software Engineer - Tier3 Product SupportDelivered Tier3 support services to diagnose and repair complex technical issues in BroadWorks unified communications software platform escalated by Tier1/Tier2 support groups which are either reported directly by the customer or reported by in-house personnel.Please see attached resume for Resi Media position for full details.
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  • Genband
    Senior Software Engineer - C3 Software Development And Support
    Genband Mar 2001 - Mar 2010
    Plano, Texas, United States
    Worked primarily as software patch writer. Used a lab environment to reproduce, debug, and ultimately produce a software solution.Please see attached resume for Resi Media position for full details.
    View
  • Nortel Networks
    Member Of Scientific Staff - Ucs Field Support
    Nortel Networks Jun 1995 - Mar 2001
    Richardson, Texas, United States
    Worked primarily as software patch writer. Used a lab environment to reproduce, debug, and ultimately produce a software solution.Please see attached resume for Resi Media position for full details.
    View

Brett W. Sebastian Skills

Java Telecommunications Linux Sipp Unix Cloud Computing Sip Debugging Code Perl

Brett W. Sebastian Education Details

Frequently Asked Questions about Brett W. Sebastian

What is Brett W. Sebastian's role at the current company?

Brett W. Sebastian's current role is Senior Software Engineer.

What is Brett W. Sebastian's email address?

Brett W. Sebastian's email address is bs****@****sco.com

What schools did Brett W. Sebastian attend?

Brett W. Sebastian attended University Of Louisiana At Lafayette.

What skills is Brett W. Sebastian known for?

Brett W. Sebastian has skills like Java, Telecommunications, Linux, Sipp, Unix, Cloud Computing, Sip, Debugging Code, Perl.

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