UX / Design research guides teams to uncover insights and inform the experiences created. It begins with the rigorous study of the people served and within their context. It's crucial to build understanding and empathy through observation, prototyping solutions, and reflecting on our users' feedback. My goal in this position has been to uncover insights, inform design decisions, and create new opportunities to improve business outcomes.I'm a UX researcher who aims to provide insights that advocate and inform product and company strategy. Partner with stakeholders to inform product goals and identify areas where UX research can provide greater insight and impact. Used a breadth of research methodologies that included moderated, unmoderated research, market, and secondary research. Championed relationships and built a strategic vision with cross-functional partners across Product Management, Design, Development, Research Operations, and Content. Make sure research insights are actionable and contributed directly towards meeting project and business goals. I identified gaps where impactful data is needed to solve meaningful problems. I have experienced using core qualitative research methods in an industry setting.

Advise students, provide campus resources, scheduling students, support training for student assistants, assist in planning and conducting staff activities.

Support students during their academic and social adjustment to SJSU. Know how to refer students to appropriate campus resources in order to navigate more easily through the university system. Work with individual instructors/departments to develop smaller communities within SJSU that more actively involve and engage students in their college experience.Schedule students for advising appointments, answer and direct telephone calls, assist in campus files and student petitions

Identify ways to add value and proactively take-on tasks to assist office management in productivityManaging time, travel, and expense forms for faculty and staffConducted complete digitalization project to transfer paper to a digital department documentsMaintain open, diverse office experience with students, staff, and faculty

An average day, I open the office prior to all staff and patients entering our office. I set up the files for the morning, update online forums for appointments, and answer voicemails and return calls. Overall, the goal to provide excellent services to members and patients. As patients came in, I checked them in on our online software and update membership options, packages, and promotions. Our team goal was to create and maintain positive relationships with patients and maintain the cleanliness of the clinic and the organization of workspace. In this experience, I gained the confidence to present and sell memberships and visit packages. I worked alongside our office management, assisted in conducting the manager's policies, procedures, and direction. I have a strong willingness to learn and grow and am able to accept constructive criticism in a positive manner. The main goal is to use that feedback as a learning tool.

Responsibilities included:Meetings with supervisors and college studentsCertification for CPR/First Aid and Mental Health First Aid; FERPA trainingAttended professional development training throughout the academic year.Community development by maintaining a safe, inclusive academically conducive residential environment. I provided conflict mediation, peer counseling, and encourage responsible behavior, served as a primary resource for student residents; maintained confidentiality and objectivity when working with students.Programming requirements were fulfilled, tracked and maintained through allocated programming budgets; assisted in Welcome Week and Orientations; assistance with Commencement; create, distribute, and update flyers; attend and support university-sponsored programsSafety, security, and policy enforcement included responding to emergency situations, assist with evacuations, provide crisis intervention, document and report maintenance issues, reported all safety concerns, served as a Mandated Reporter with fulfilled documentation; upheld and enforced housing and university policies; documented policy violations; participated in on-duty calls and rotationsAdministrative duties included regular communication with supervisors and through email, phone, and mailbox; followed through on financial policies and procedures; completed administrative tasks, assisted and conducted student check-ins, room transfers, check-ins, assist in office covered and student staff selection

As a teaching assistant for the UCSC Education course "Education, Media, and Society," I was supervised by Dr. Ronald Glass where I hosted course lectures, held weekly office hours, and assisted in the coordination of course work and expectations.

Exhibit excellent guest service skills.Present a calm demeanor that deters others from engaging in disruptive conduct, while encouraging a positive interaction with guests.Answer guest questions courteously and direct them to the appropriate resource.Work effectively with supervisors and co-workers.Able to effectively multitask, including greeting guests, tearing and scanning tickets, checking IDs, directing guests and answering guest questions.Consistent and effective sales techniques by meeting expectations for loyalty card sales, suggestive selling, upselling, merchandising, and sampling.Completed transactions by greeting each guest, identifying the guest's request, operating point-of-sale terminals, making change accurately, completing loyalty transactions, and thanking guests.Ensure the security of all cash, receipts and tickets.Enforce the movie ratings system courteously and effectively. Uphold "zero tolerance" policy in regard to ID checking.Distribute, ensure proper working order of, and understand how to operate Assisted Moviegoing Equipment.Clean and maintain the exterior and interior areas of the theatre including auditoriums, restrooms, lobbies, concession areas, and box office areas.Perform nightly custodial duties as necessary, including but not limited to vacuuming, mopping, seat-cleaning, sanitizing restroom fixtures, etc.Control access to the theatre.Monitor auditoriums for picture and sound quality, temperature, lighting levels, audience behavior, and film piracy.Daily stocking and maintenance duties.Able to work and meet deadlines with minimal supervision.Followed procedures to ensure a safe work environment; Follow instructions on safe use of all chemicals/cleaning materials; Uphold Business Practice Standards and ensure compliance with company programs; Maintained regular personal attendance for all scheduled shifts.