In the capacity of account/project manager, I have worked with hundreds of clients through the years. One of the key goals as an account/project manager is to create processes that ensure every client feels that they were communicated with and managed professionally.Keeping on top of projects and making sure all the components get to the finish line at the right time is one of the things I do best.The ability to juggle multiple projects while understanding client objectives and deadlines is vital to maintaining a satisfied client base as well as a strong and sustainable corporate team.Specialities: Technology/Software/Research/Data Collection/Customer Experience Management (CEM) - 25 yearsIndustries Experienced with;Consumer/Packaged Goods, Telecommunications, Banking/Finance, Alcohol/Beverage, Travel/Tourism, Sports/Recreation, Publishing, Agriculture, Oil/Gas, Hotel/Restaurant, Toys/Games, Government, Fashion, Pharmaceutical, Non-Profit Experience;- Video insights, Customer Experience Management (CEM), Proprietary panel development-recruitment and management, Online surveys and communities, Telephone interviews, Traditional Focus Group recruits and Online Focus Group management, Mall intercepts, Tracking Studies, Syndicated studies, Discrete Choice/conjoint modelling, Pharma/Medical studies, Political Polling. - CATI, Confirmit, Microsoft Project, ZenDesk, Sawtooth, Slack, WebEx, Salesforce, Sparq, Workfront (formerly AtTask), JIRA, SPSS, WebEx, GlobalMeet, Adobe, Microsoft Office and assisted in the development of proprietary software and systems.- Before joining Vision Critical in 2003 I was the first project manager at Ipsos (formerly Angus Reid Group) to utilize Vision Critical's panel software. After joining Vision Critical, I assisted with growth of the panel software, and the successful acquisition and management of their first international clients/panels.