Leading the engineering efforts for the next generation information experiences for Google Cloud's knowledge platforms, including cloud.google.com. • Leading a multi role engineering team, including 12+ SWEs, 3+ PMs, UX research, localization, and a data scientist.• Developed a multi-year engineering roadmap to address business requirements and customer pain points. • Launched the next generation of search experience on cloud.google.com with a faceted experience powered by a robust knowledge graph and AI enhancements.• Pivoted the team behind an AI first future, including building the data pipelines, transforms, sanitization, tuning, and prompt engineering for our next generation user experiences, including for Gemini AI for Cloud our LLM.• Increased revenue, reduced support costs, and decreased UX friction through the experiences that our team has delivered.

Driving our content strategy and site experience for Google Cloud documentation. Leading a cross-functional team that includes technical writers, UX research, UX design, UX engineering, software engineers and vendors to create delightful experiences for our users. My team enables our 200+ writing organization to deliver on its information goals. • Pitched and secured buy in and headcount investments for the creation of this team to drive industry leading experience efforts.• Set technical direction for our engineering investments into our tooling and website. • Manage individuals in multiple disciplines, including tech writing and software engineering.• Plan for budgets for hiring and vendor expenses.• Coach and mentor writers to grow their careers.• Work with our content strategists to support their work with tooling and technology.• Automate content quality including accessibility testing, content accuracy tests, quality tests, and reporting actionable feedback to ensure continuous improvement.• Work with VPs, directors, and senior managers to set organizational strategy.

• Group manager of multiple product areas: Storage, Databases, Serverless, and Anthos, which was an org of 30+ tech writers and three sub managers.• Set strategy and technical direction for documentation on cloud.google.com.• Responsible for driving tech writer hiring across Google Cloud Platform.• Helped team deliver on major new product initiatives including Cloud Run, Knative, Anthos, and many others.• Grow robust and effective teams employing Google's oxygen principles in my role as a people manager.

Supporting developers using Google Cloud Platform.• Team lead for the Google App Engine documentation team.• Previously Team Lead for the Cloud solutions and tutorials authoring team of six writers, which I started from scratch as a sole writer and secured additional funding to expand.• Led a significant revamping of all Google Cloud Platform's documentation.• Created the first cohesive product and documentation story by migrating all of the Cloud documentation to live alongside the marketing and other collateral on cloud.google.com. Led the migration and engineering efforts.• Authored cross-product solutions and tutorials.• Build dashboards for tracking key documentation metrics including user sentiment data and documentation usage.• Created the Cloud DNS v1, HTTP load balancing v1, and Cloud Monitoring v1 documentation.• Develop code samples in a variety of languages (Python, Java, JavaScript, Ruby) to demonstrate product capabilities.• Develop new features and supporting unit tests for our web publishing system for developers.google.com and cloud.google.com.• Mentor junior and new writers.• Improve SEO to help drive new traffic and platform adoption.

Working on the developer relations team for Google+ to support developers working with the Google+ platform:• Authoring documentation for our Android and iOS SDKs, REST web services, and Google+ Hangout APIs.• Providing technical support through Google+ Communities, Stack Overflow, and forums.• Develop improvements to our generated SDK documentation through improvements to our JavaDoc doclet, JS DocToolkit templates, and Doxygen templates.• Developed a very strong knowledge of the product. Answered over 170 Google+ questions from users on Stackoverflow as well as mentored third-party developers at Google hackathons in Mountain View, London, and Bangalore.

• Led a cross-functional team of engineers, writers, and technical sales engineers to create a common sample database for the Integrated Data Management portfolio as well as across IBM's Software Group. The database extends the Cognos Great Outdoors sample database and improves the quality of the data and usage scenarios.• Invented and developed a continuous integration build system for DITA to support greater than 200 writers and upwards of 40 products. Personally wrote about 75% of the 75k lines of code for the build system.• Developed new DITA embedded assistance specialization as part of a larger team, created sample files and documentation.• Led the development of a dynamic information dashboard for Eclipse help systems based on native DITA and the embedded assistance specialization.

• Authored technical information for multiple replication and event publishing products for Linux, UNIX, Windows, and z/OS systems.• Created a dynamic setup script generating tool for improving the ease of use of configuring WebSphere MQ, which was a major customer pain point. The tool incorporates a flowchart like visual aid to help a user visualize the configuration. US Patent pending, application #20070162891, Chinese patent issued #ZL200710001513.4• Implemented a single-sourcing strategy for producing different sets of product documentation for multiple releases and for multiple outputs from a single set of source files without needing to branch releases by using DITA metadata. Reduces overhead significantly and allows for simultaneous maintenance of many versions of the documentation.• Created an AJAX application for our DITA build system to allow for non-infrastructure people to modify and add to build projects.

Assistant coach for the Lindbergh High school cross country team. Helped train and educate students about running and racing. Helped develop successful runners and students. Also tutored students in trigonometry and calculus.

• Designed, developed, and maintained a 100+ page website, which was based on Active Server Pages and Microsoft SQL Server.• Edited content that was received from marketing and sales prior to publishing.• Implemented search engine optimization techniques and instituted Google Adwords campaigns, which resulted in $1 in sales for every $0.05 of costs and led to an increase of $200k in sales.• Maintained all desktops, laptops, servers and internet appliances on the local area network. Responsible for network and system security.