Customer Success Executive with a range of experience from launching and growing a new SaaS business to ~$4m to managing portfolios up to ~10,000 customers, teams up to ~100, and revenue up to ~$85m across multiple customer segments (vSMB, SMB, Mid-Market, Enterprise, Strategic), geographic regions (NAMER, LATAM, EMEA, APAC), and industries (High Tech, Financial Services, Manufacturing, Business Services, Insurance, Quick-Service Restaurants, Higher Ed, Automotive, Law, etc.)I have led the following functions: Customer Success, Customer Onboarding & Implementations, Technical Support, Technical Services, Account Management (renewals, upsells, expansion), Partner Success, Partner Enablement, CX Strategy & Insights, CS Operations, Professional Services / Consulting Services, Customer Education, Customer Marketing & CommunicationsReceived 2018 Stevie Award for Customer ServiceStrengthsFinder: Input, Learner, Intellection, Belief, ConnectednessPearson + TalentLens Thinking Style: * Analytical (organized, planful, logical); * Inquisitive (curious, asks questions, probes deeply); * Open-minded (good listener, respects differences, adaptable)MBTI Personality Profile: INFPWorking Geniuses (Lencioni): Wonder, TenacityKolb's Learning Style: DivergingMarcus Buckingham StandOut Profile: Pioneer/Teacher