Brett Annis Email & Phone Number

Hollywood, Fl

Manage daily operations of the Hard Rock Live Box Office. • Manage and train 15 full and part time ticket office employees, with regards to all ticketing procedures and customer service resolution.• Lead all efforts on event days to assist with customer service challenges to ensure guest satisfaction.• Settle $75M in ticket office revenue. Perform daily, monthly and yearly Box Office reconciliations with casino Finance Department.• Develop pricing strategies, event scaling for all Hard Rock Live concerts and comedy shows. • Oversee ticket requests for our Tribal Members, Casino Players, Hotel Guests and general public.• Collaborate with Casino Marketing Team with event advertising, social media platforms and database emails to help promote Hard Rock Live events.• Main contact for event night Box Office settlements with artist representatives.• Maintain all venue ticket holds, promoter requests and event day operations.• Create all event setups in Ticketmaster for Hard Rock Live and Comedy Club shows.

Miami, Florida, United States

Directed daily operations of Miami Dolphins, Miami Marlins and Hard Rock Stadium ticket office. • Hired and trained 6 full time ticket office staff and sixty event staff and customer service personnel. Mentored 14 co-workers who were promoted or advanced with other companies.• Spearheaded effort with Guest Services on event days to resolve customer service challenges, which resulted in faster wait times for customer ticket resolutions.• Settled $85M in ticket office revenue. Performed monthly and yearly ticket office reconciliations with stadium finance department.• Developed manifests and pricing strategies with Relevant Sports and Soccer United Marketing for stadium soccer matches. • Consulted with concert promoters such as AEG and Live Nation to create and build stadium concert events.• Oversaw all stadium ticket holds, promoter requests and event day Box Office operations.• Generated all event setups in Ticketmaster and Archtics for all stadium events. Special Events include: Super Bowl XLI, Super Bowl XLIV, 2010 Pro Bowl, NFL Experience, 2003 World Series, and 2007 Dolphins vs Giants game in London, Monster Truck shows, WrestleMania, International Champions Cup, and numerous soccer matches. Concerts include: U2, Madonna, JayZ & Justin Timberlake, Paul McCartney and Black Eyed Peas

Miami, Florida, United States

Managed daily operations of the Miami Dolphins, Miami Marlins and Hard Rock Stadium ticket office. • Implemented and launched new Miami Dolphins upgrade process for existing season ticket members, which resulted in 300% increase in season member relocations.• Created tracking system for all stadium corporate partners to monitor ticket requirements and usage.• Supervised daily cash operations of box office and performed all ticket related financial reporting for stadium events.• Managed all season, group and individual game processing ticket orders in Archtics database.

Miami, Florida, United States

Developed and created new financial reporting for all ticket related events for Miami Dolphins, Miami Marlins and Hard Rock Stadium. Generated new business practices by streamlining reporting process to finance.• Settled $50M in ticket office revenue. Performed monthly and yearly ticket office reconciliations with stadium finance department.• Reconciled box office vault and balanced daily cash deposits to Ticketmaster reports. • Managed all season, group and individual game processing in the Archtics database and Ticketmaster.

Coral Gables, Florida, United States

Ticket Manager of University of Miami Athletic Ticket office.• Processed phone and mail orders for all football and men’s basketball events, and supervised game day walkup sales. • Coordinated with university financial auditors to balance season ticket stock and single game ticket stock on monthly basis.• Assisted season ticket members with renewals of season tickets and upgrading of seat locations. • Cooperated with University Hurricane Club with ticketing benefits to donors.• Managed pass gates for player guests, coaches and high school recruits.

Masters Degree (Ms), Sports Administration

Bachelor Of Science (Bs), Business Administration, Management And Operations