Brett Annis Email & Phone Number

Hollywood, FL

• Manage daily operations of the Hard Rock Live Box Office.
• Manage and train 15 full and part time ticket office employees, with regards to all ticketing procedures and customer service resolution.
• Lead all efforts on event days to assist with customer service challenges to ensure guest satisfaction.
• Settle $75M in ticket office revenue. Perform daily, monthly and yearly Box Office reconciliations with casino Finance Department.
• Develop pricing strategies, event scaling for all Hard Rock Live concerts and comedy shows.
• Oversee ticket requests for our Tribal Members, Casino Players, Hotel Guests and general public.

Miami, Florida, United States

• Directed daily operations of Miami Dolphins, Miami Marlins and Hard Rock Stadium ticket office.
• Hired and trained 6 full time ticket office staff and sixty event staff and customer service personnel. Mentored 14 co-workers who were promoted or advanced with other companies.
• Spearheaded effort with Guest Services on event days to resolve customer service challenges, which resulted in faster wait times for customer ticket resolutions.
• Settled $85M in ticket office revenue. Performed monthly and yearly ticket office reconciliations with stadium finance department.
• Developed manifests and pricing strategies with Relevant Sports and Soccer United Marketing for stadium soccer matches.
• Consulted with concert promoters such as AEG and Live Nation to create and build stadium concert events.

Miami, Florida, United States

• Managed daily operations of the Miami Dolphins, Miami Marlins and Hard Rock Stadium ticket office.
• Implemented and launched new Miami Dolphins upgrade process for existing season ticket members, which resulted in 300% increase in season member relocations.
• Created tracking system for all stadium corporate partners to monitor ticket requirements and usage.
• Supervised daily cash operations of box office and performed all ticket related financial reporting for stadium events.
• Managed all season, group and individual game processing ticket orders in Archtics database.

Miami, Florida, United States

• Developed and created new financial reporting for all ticket related events for Miami Dolphins, Miami Marlins and Hard Rock Stadium. Generated new business practices by streamlining reporting process to finance.
• Settled $50M in ticket office revenue. Performed monthly and yearly ticket office reconciliations with stadium finance department.
• Reconciled box office vault and balanced daily cash deposits to Ticketmaster reports.
• Managed all season, group and individual game processing in the Archtics database and Ticketmaster.

Coral Gables, Florida, United States

• Ticket Manager of University of Miami Athletic Ticket office.
• Processed phone and mail orders for all football and men’s basketball events, and supervised game day walkup sales.
• Coordinated with university financial auditors to balance season ticket stock and single game ticket stock on monthly basis.
• Assisted season ticket members with renewals of season tickets and upgrading of seat locations.
• Cooperated with University Hurricane Club with ticketing benefits to donors.
• Managed pass gates for player guests, coaches and high school recruits.

Masters Degree (Ms), Sports Administration

Bachelor Of Science (Bs), Business Administration, Management And Operations