Accountable for developing and supporting the creation of new business opportunities and delivering advanced technical solutions to clients via the research, design, implementation and ongoing support of their IT requirements using a balanced mix of complex technical and business skills. Demonstrating clear leadership, working across different technologies, services and vendors to help business stakeholders envision the future and how their work will need to change to support the future. Authority and accountability for actions and decisions within my area of work, including technical, financial and quality aspects. Work closely with the delivery teams and provide strategic direction for work.

As a regional lead my role requires wearing many hats, managing delivery of the professional services team through account management to leading and delivering technical and functional outcomes through large projects.

To date I've worked with a range of customers both Government and private sector, key responsibilities include;- Conduct workshops to glean requirements specific to the customer, with industry recommendations and company best practice knowledge to build maturity in areas that are foreign.- Perform Health checks on ServiceNow Environments providing detailed analysis on issues affecting manageability, performance, scalability, and upgradability.- Develop and deliver implementation projects using an Agile approach- Provide recommendations on solutions to complex business problems around the ITSM suite.

As the ITSM Platforms Team Lead I am responsible for all Data#3 Managed Services ITSM platforms.Key responsibilities include;• Provide direction, leadership, development and day to day HR management of the individual ITSM Platform support team members within Managed Services• Establish a future state road map and develop the required business case collateral to support continual capability development across the Managed Services ServiceNow platform• Provide a single point of contact responsible for coordinating all ITSM tools requirements within the organisation• Develop, implement and manage a formal Release management process across the ServiceNow platform.• Lead the ongoing ServiceNow governance forums required to manage and maintain the stability and integrity of the ServiceNow platform• Support and contribute to the tools enablement and ongoing maturity of our core ITSM processes• Own all ITSM Platform documentation (creation, update, communication) and publish within the MS delivery Knowledge base• Work with internal MS Delivery stakeholders to embed agreed ServiceNow enhancements within IT service delivery• Support deployment of required ITSM tools enhancements to new and existing customers• Support Managed Services New business pursuits with proposal development and solution requirements across our ServiceNow capability• Pro-actively drive the growth of the ITSM Platform team based on demand forecasting• Provide input and direction with ServiceNow on boarding requirements across all Service Transitions

I architect enhancements and discrete projects as well as maintain and administer all aspects of IT service management for Data#3. A secondary requirement of my position is to consult to a variety of our current and potential customers in ITSM and ITIL processes associated with the technologies.

The Redcore group of companies provides consulting and implementation services delivering industry leading solutions in the areas of Information Security, Data Analytics, Service Management, Service Assurance and authentication/identity managment for Digital serivces.The Redcore group acquired Planwell in April 2011.

Professional services specialising in BMC software, predominantly Remedy and associated products and foot prints.

- Confer with systems analysts, engineers, programmers and others to design systems and to obtain information on project limitations and capabilities, performance requirements and interfaces.- Analyse user needs and software requirements to determine feasibility of design within time and cost constraints.- Consult with customers about software system design architecture and maintenance. - Train users to use new or modified software.- Maintain and configure existing software to correct errors, enhance capability, or to improve its performance.- Implement new software installations and integrations with third party software.- Produce technical documentation for customer advice, proposals and version control.- Provide advice on IT Service Management processes.

- Maintained and implemented electronic communication equipment ranging from LF to UHF and Satellite (Data) Communications.- Supervised and trained junior members on how to diagnose and fault find communication equipment.- Consulted with external countries and companies when providing support and fault resolution- Network administration for a highly classified environment.- Provided incident response as a member of ship’s fire party.