Retail / Restaurant / Manufacturing/ Healthcare / Financial / Logistics | Multi-location Specialists• PCI compliant solutions - WAN/LAN / SD-WAN / WiFi / Design, Procurement & Management• Field Services / Staging / Asset Inventory & Warehousing• Security Compliance & Management / TAC & NOC Support • ISP Provisioning & Remediation

Pharmaceutical / Biotech / Chem / Industrial ServicesAs VP, Client Development, Brett reported to the President and CEO, responsible for the top line. Javan was acquired by CHA Consulting, Inc, and this position was eliminated as redundant. Responsibilities of this role included: • Create Company Sales Strategies with Other Leaders• Lead Company Sales, Business Development & Marketing Initiatives• Manage & Develop Sales Team• Develop Company Brand, Participate In Industry Specific Trade Shows, Partner Meetings, Associations (Pharma/Bio/Chem/Ind)• Establish Partner/Channel Sales Structure• Lead Talent Acquisition Team for Period* Integration of Clients/Prospects from Javan to CHA

Technology Integration ServicesAs the Vice President of Sales, Brett was responsible for leading the company's sales & business development initiatives. More than just growing the business, Brett's focus in this position was identifying potential clients that could benefit the most from a relationship with Worldlink and starting those discussions. Responsibilities of this role included: • Developing sales strategies that honor Worldlink's philosophies of flexibility, accountability, and responsiveness.• Managing the sales team. • Establishing protocols for seamless client transitions from sales team to account management team.• Converting prospects into partners. • Solidifying Worldlink's role as a trusted advisor for our partners. • Empowering each team member with a "Leader/Leader Culture" - Worldlink's intent-based leadership model.During his tenure with Worldlink, Brett successfully sold, delivered, and managed every type of service that Worldlink offers, including several iterations of POS, servers, PEDs, and APs at a national pet supplies retailer; infrastructure upgrades (wiring/switches/routers) at a nationwide education provider; kiosks placed in major sporting stadiums coast-to-coast; and thousands of new store builds across the retail spectrum.

As the Director of Account Management, Brett was responsible for adding new accounts, managing the largest client accounts, and overseeing the company's account management team. During this time, he was able to focus on mentoring each manager, improving the team's effectiveness, and expanding the company's nationwide presence.Responsibilities of this role included: • Directed client relationships that are personal and never transactional. • Converted company prospects into partners.• Acted as client escalation on all account issues for both individual accounts & company accounts.• Exhibited ownership on all client business aspects and all account management personnel.• Expanded the company's reach into new markets, including New York, Philadelphia, Chicago, and Atlanta.• Mentored account managers on how to fully understand current clients' deeper needs and strategize cost-effective solutions with those clients.

As the Account Manager, Brett was responsible for adding new accounts and managing large client accounts, reporting directly to the CEO. During this time, he was able to focus on adding value to each of his client relationships, diving deeper into their needs to create solutions for their increased productivity and improved customer experiences. Responsibilities of this role included: • Managed client relationships.• Recruited new business.• Converted individual prospects into partners.• Acted as client escalation on all account issues.• Exhibited ownership on all individual client business aspects.• Developed a deeper understanding of current clients' needs and strategized solutions with those clients - whether those solutions were with Worldlink or not.

As the Director of PMO, Brett was responsible for oversight of the project management team, reporting directly to the CEO. During this time, his focus was on developing project management processes, standards, and training techniques that empowered team members to continually exceed customers' expectations and add value. Responsibilities of this role included: • Directed client/project relationships, client activities, project planning, and delivery to company client accounts.• Maintained responsibility for company client/project P&Ls.• Oversaw all project management team personnel.• Mentored sales team on techniques for effective closing while keeping the customers' best interests in mind. • Guided team members and established best practices for the project management process, including definition of roles and responsibilities, stakeholder communication benchmarks, and consistent delivery.

As the Director of Operations, Brett was responsible for oversight of the operations team, reporting directly to the CEO. During this time, his focus was on developing and implementing internal strategies that would ultimately help to improve results for their clients.Responsibilities of this role included: • Directed the organization of the operations team.• Oversaw daily delivery of services to clients.• Acted as vendor escalation for all vendor account issues.• Acted as technician escalation for all technician issues.• Maintained responsibility for delivery P&L.• Managed all operational team personnel.• Implemented an online system for connecting with, vetting, and hiring nationwide technicians and support staff, reducing hiring costs by approximately 50% for this section of the workforce.

As the Operations Manager for Worldlink Integration Group, Inc., Brett was responsible for oversight of the operations team and reported to the Director of Operations. In this role, he oversaw the support staff, office manager, and operational aspects of the headquarters facility, and he began establishing himself as a primary contact for vendor relations.

As one of four founding members, Brett helped to position Z prompt, Inc. as a leader in the printer maintenance field. The company developed cutting-edge solutions by leveraging mainstream business software to automate many of the maintenance aspects that were manual for competitors. Following the company's sale to AccuPoll in 2003, Brett led the company's operations team through the transition. Responsibilities of his roles included: • Prospected, presented, sold, and managed national service accounts.• Managed a staff of 75 National VAR sales representatives in reselling service.• Played an integral role in designing the service offering for one of the VARs - the leading imaging and supplies distributor in the U.S. at the time.• Acted as the Closer for both direct and VAR-qualified leads across the country.• Sold to and managed accounts including Mazda Motors of America, Samsung, HealthNet, and FileNet Corporation. • Introduced service package and managed subcontracting contracts for many top national and global IT Outsourcing Specialists. • Managed the organization's operations by directing and coordinating activities consistent with originally established goals, objectives, and policies.• Worked directly with Executive Management in providing direction and structure to operating units.• Reduced staff by over 20% by streamlining productivity and ensuring proper placement based on qualification and skill levels. • Direct and indirect responsibility for HQ and remote locations/staff.• Incorporated direct management of Customer Service, Purchasing, and A/R into Operations Department.• Implemented the new system by which field service tickets were dispatched and completed, resulting in a 30% reduction in the overall field service cost. • Implemented Customer Satisfaction Surveys to ensure higher rate of client retention.• Maintained a 3.5+ (out of 4) rating on Customer Satisfaction Surveys based on more than 5000 completed tickets in 2004.

In various sales and operational roles for LaserAll Corporation, Brett developed a reputation for exceeding sales expectations and developing long-term relationships with his accounts. These roles provided the foundation on which all of his future positions were built. Senior National Sales Representative, Irvine, CA, 1/99-4/00• Prospected, presented, sold, and managed national service accounts.• Managed more than 50 National Value-Added Reseller (VAR) Sales Representatives in reselling service.• Acted as the Closer for VAR-qualified prospects across the country.• Sold to and managed accounts including Morgan Stanley Dean Witter, Principal Financial Group, Western Wireless, and Norwest Mortgage.• Sold programs at a higher margin than forecasted and previously sold.Northern CA Branch Manager, Hayward, CA, 7/98-1/99• Replaced long-time Branch Manager in temporary capacity on behalf of Executive Management.• Oversaw sales, accounting, service delivery, and customer service for the Northern California location.• Implemented plans to correct staff issues and down-size by 20% while increasing productivity.• Created much needed bandwidth for the staff to complete overdue invoicing, client meetings, and closings, which resulted in operational productivity to exceed Q4 1998 forecasts by 35%.• Left the office with a full pipeline of sales prospects and increased morale, productivity, and profitability. Account Manager, Irvine, CA, 8/96- 6/98• Prospected, presented, sold, and managed regional and national service accounts in Los Angeles and Orange Counties.• Managed inside sales and provided customer service to larger accounts.• Exceeded quotas during entire time in this position, consistently adding new clients.• Sold accounts such as E! Entertainment Networks, California Pizza Kitchen, and California Water Company.• Topped new-sales charts in Southern California office consistently.