Define and incubate new offers and models, structure new go-to-market models, and align within the Lines of Business across all the functions including the offer creation and management, design for services and digital capabilities. Driving Incremental revenue of new offers and models as well as increase in Vitality index for Services organization. o North America Incubation of new Service business models and offers o Work directly with customers and partners to define and… Show more Define and incubate new offers and models, structure new go-to-market models, and align within the Lines of Business across all the functions including the offer creation and management, design for services and digital capabilities. Driving Incremental revenue of new offers and models as well as increase in Vitality index for Services organization. o North America Incubation of new Service business models and offers o Work directly with customers and partners to define and test new offers including but not limited to Partner Enablement offers o Align with NAM Service Commercial Team and Global Services LOB to ensure Incubation’s compliment offer roadmap and business strategic goals o Ideation, pipeline development and prioritization o Coordinate with Services Lines of Business Tribes (Maintenance, Modernization, Spares, new offers namely those digital) to specify the offers and ensure the necessary resources (squads) will be put in place to build new offers and / or adapt existing offers o Put in place the governance framework to ensure the deployment is as expected and the business value is delivered o Transactionalize the Offers (data management, selectors) ensuring Rare Skills (data, pricing) are well leveraged to proceed Show less

• Review, develop, and drive compliance of business policies and procedures related to project management, order processing, and customer relations to shape the future of our business and challenging status quo to drive continuous profitable growth and efficiency within the organization.• Delivered results above leadership expectations by taking an entrepreneurial approach to managing invoicing, forecasting, planning, staffing requirements, execution of work, PO management, and client… Show more • Review, develop, and drive compliance of business policies and procedures related to project management, order processing, and customer relations to shape the future of our business and challenging status quo to drive continuous profitable growth and efficiency within the organization.• Delivered results above leadership expectations by taking an entrepreneurial approach to managing invoicing, forecasting, planning, staffing requirements, execution of work, PO management, and client follow up to exceed business targets to include a 16% national and 1.5% global revenue growth during 2020 pandemic.• Proactively developed working relationships with direct Schneider Electric stakeholders (i.e., Power Service Managers, Sales– Inside and Outside, Project Management, Order Entry, National Process Team, Technical Support and Plants, etc.) with the ability to influence and persuade as necessary to facilitate on-time delivery and customer satisfaction.• Manage a team of Project and Operation Managers across 20 states with a Backlog Portfolio of 1300+ projects valued at over $50M annually. Who are responsible for all internal and external communications as well as system and process requirements from the time services receives an order through job completion.• Develop, Implement and Manage Sub-Contractor Partner Program to expand services reach while further building business capabilities for SE and Partners. • Coaching and developing team members by setting performance targets, monitor performance against those targets and implement process improvement in order to build a strong team.• Collect pertinent data used to analyze business performance and trends. Conduct weekly operational meetings to discuss backlog, utilization, scheduling concerns and business KPIs• Lead indicators such as Net Promoter Score, Time to Schedule, Time to Service job completion, customer conversion and quality metrics with the ultimate goal of ensuring the highest customer satisfaction Show less

• Planned, coordinated, and executed (10) 23-unit medium voltage retrofills involving existing equipment modernization which consisted of over 15,000 labor hours and 7,000 engineering hours valued at $15M+. • Successfully completed 20 low voltage retrofills and 30+ low voltage direct replacements consisting of relay analysis and upgrade, field testing, and commissioning worth over $6M.• Increased personnel and equipment safety for electrical distribution customers by implementing arc… Show more • Planned, coordinated, and executed (10) 23-unit medium voltage retrofills involving existing equipment modernization which consisted of over 15,000 labor hours and 7,000 engineering hours valued at $15M+. • Successfully completed 20 low voltage retrofills and 30+ low voltage direct replacements consisting of relay analysis and upgrade, field testing, and commissioning worth over $6M.• Increased personnel and equipment safety for electrical distribution customers by implementing arc flash mitigation procedures and overseeing preventative maintenance procedures of 20,000 assets and reducing maintenance costs and emergency work by $300,000/year.• Strategically planned and oversaw all phases of project development, execution, and closing. Resulting in zero mishaps or loss time and a 100% on schedule completion rate. Customer satisfaction and returning business. • Assisted in the development of the new Customer Project Process for Services (CPP4S) by updating current procedures and implementing new process for a more accurate and efficient project management oversight. Show less

As a construction manager and instructor, I planned, coordinated, and completed 4 construction projects consisting of over 100,000 man hours and totaling cost of over $3M. Completed all projects in both hostile and non-hostile environments in Cuba and Afghanistan ahead of schedule with zero loss in time, zero mishaps, and over $500K in cost savings. Directed a 9 person team in the planning and construction of a 5,800sqft Tactical Operations Center in Afghanistan, including the placement of 80… Show more As a construction manager and instructor, I planned, coordinated, and completed 4 construction projects consisting of over 100,000 man hours and totaling cost of over $3M. Completed all projects in both hostile and non-hostile environments in Cuba and Afghanistan ahead of schedule with zero loss in time, zero mishaps, and over $500K in cost savings. Directed a 9 person team in the planning and construction of a 5,800sqft Tactical Operations Center in Afghanistan, including the placement of 80 CY of concrete resulting in zero mishaps .Led planning and installation of 600sqft of framework and mirrors to renovate a Marine Corp fitness facility; ordered and tracked $30K in essential equipment. Fulfilled over 150 work requests to include major remodeling of 2 classrooms, 1 conference room and 1 office space.As a security and training manager, I Coordinated and tracked training programs for a 650-person battalion resulting in a 91% deployment readiness status, exceeding U.S. Navy standard of 81%. Successfully managed 4 supervisors and 6 subordinates; oversaw daily operations and management of personnel training records. Analyzed personnel records to determine training needs for mission at hand; coordinated attendance to specialized training in areas such as combat operations, safety, and communications. Trained 4 team members in basic construction techniques during construction of 880 linear feet of concrete footers, a 500yd reinforced concrete lab, and 54-ton steel shell of two 160’x60’ K-Span buildings; focus on team work resulted in project completed on-time with exceptional quality Show less