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Brett Sharp, Cx-Pro, Mmr is listed as CX Strategy & Design | Customer Success | Operational Excellence | Co-author CXPA CX Book of Knowledge at Synoptek, based in Atlanta Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Brett Sharp, Cx-Pro, Mmr.
Brett Sharp, Cx-Pro, Mmr previously worked as Customer Experience Strategy at Synoptek and Advisory Board Member at Horizoncx, Llc. Brett Sharp, Cx-Pro, Mmr holds Master'S Degree, Marketing Research from Southern Illinois University Edwardsville.
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As a CX Strategy & Design executive, I define and scale (client and internal) team competency to deliver a consistent, elevated customer experience. I develop efficient, robust systems and continuously improve workflow processes to reduce costs, problems, and the effort required. As an analytical, results-oriented leader I have a track record of developing successful programs which effectively reduce attrition, improve profitability, and are the foundation for sustained revenue growth.I am highly active in CX, entrepreneurial, and market insights communities. My passion and inspiration for CX come from my love for diversity in music, food, and traveling across the nation and several parts of the world observing various cultures, and synthesizing how design, process, motivation, and emotion influence and enhance relationships and individual experiences. I believe understanding various cultures, ideas, and environments provides insight and perspective crucial to developing creative solutions to complex challenges.SPECIALTIES:• Implementing corporate vision, aligning strategy, and managing execution• Linking experiences to direct impacts on revenue & profitability enhancement • Cross-department coordination, oversight, and governance • Continuous process improvement using Agile/LEAN approaches• Ethical, engaged, energized mentor and coach developing highly productive teams• Business-to-Business (B2B) and Business-to-Consumer (B2C)
Listed skills include Market Research, Customer Insight, Analytics, Strategy, and 40 others.
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A career timeline built from the work history available for this profile.
Irvine, Ca, Us
Responsible for integrating Customer Experience (CX) and Research Insights strategy, execution, and consulting. Led a 2-year, $3 million engagement to establish all aspects of an effective CX team; including organizational structure, training curriculum, CX strategy roadmap, standardized processes, governance, customer intelligence, and change management.
Quincy, Ma, Us
Providing strategy and trends guidance to a small agile Customer Experience (CX) consultancy. Being a small veteran-owned business, among many giants within the customer experience industry, they cater to the unique wants and needs of specialized clientele large and small within public, private, non-profit, B2B and B2C organizations. This is a smart business that values and builds lasting partnerships with its clients.
Boston, Massachusetts, Us
My purpose is to represent clients' perspectives and needs back to the organization in terms of enhanced processes, product innovations, and best-in-class customer experiences.Redesigned Client Journey to identify key milestones and pitfalls which clients experience throughout their partnership with us by introducing a shared lexicon and team alignment; saving $2-3 million per year in increased efficiency.Raised client satisfaction by +50 points in 2 years by redesigning Onboarding experience journey and closed-loop feedback programs. Resulted in 15% increased customer retention beyond 15-months (or roughly $3-4 million per year in saved revenue).
Robust track record leading team of individual consultants on engagements for small and mid-size organizations looking for advice and counsel of a much larger consultancy. The primary focus is on helping small companies grow through enhance operational efficiency, improved customer experience tactics, formalized strategic planning, and development of strong business planning practices.INDUSTRIES COVERED: Healthcare | Telecom | Manufacturing | Consumer Packaged Goods | Non-profit Associations | Hospitality, Travel & Transportation | Professional Services
Waltham, Ma, Us
1) Dramatically improved time-to-market success by 4.4X industry averages and streamlined innovation process by identifying best-in-market performers via use of optimization algorithms and predictive analytics.2) Reinvigorated over a dozen lapsed accounts and built strong relationships - including partnership discussions with untouched Fortune 500 companies – through collaborative consultation and understanding of client partners' business needs.
London , Co
1) Research consulting team lead for global Hospitality Company's Customer Experience program for hotel property owner/operators across all 11 brands and 30+ countries, representing 4,000+ properties.2) Fostered strategic partnership from $0 to $3+ million in 18 months; providing qualitative plus quantitative innovation and communications counsel.3) Re-launched North American Customer Experience practice focused on developing a holistic, integrated platform of social media monitoring, survey feedback, call center performance management, and employee engagement; grew revenues from $13.5M to $32M in two years.
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Brett Sharp, Cx-Pro, Mmr works for Synoptek.
Brett Sharp, Cx-Pro, Mmr is listed as CX Strategy & Design | Customer Success | Operational Excellence | Co-author CXPA CX Book of Knowledge at Synoptek.
Brett Sharp, Cx-Pro, Mmr is based in Atlanta Metropolitan Area, United States while working with Synoptek.
Brett Sharp, Cx-Pro, Mmr has worked for Synoptek, Horizoncx, Llc, Athenahealth, Business Intelligence (Bi) Consortium, and Affinnova, Inc. / Nielsen Innovation.
You can use AeroLeads to view verified contact signals for Brett Sharp, Cx-Pro, Mmr at Synoptek, including work email, phone, and LinkedIn data when available.
Brett Sharp, Cx-Pro, Mmr holds Master'S Degree, Marketing Research from Southern Illinois University Edwardsville.
Brett Sharp, Cx-Pro, Mmr is listed with skills including Market Research, Customer Insight, Analytics, Strategy, Marketing Research, Segmentation, Quantitative Research, and Primary Research.
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