As a CX Strategy & Design executive, I define and scale (client and internal) team competency to deliver a consistent, elevated customer experience. I develop efficient, robust systems and continuously improve workflow processes to reduce costs, problems, and the effort required. As an analytical, results-oriented leader I have a track record of developing successful programs which effectively reduce attrition, improve profitability, and are the foundation for sustained revenue growth.I am highly active in CX, entrepreneurial, and market insights communities. My passion and inspiration for CX come from my love for diversity in music, food, and traveling across the nation and several parts of the world observing various cultures, and synthesizing how design, process, motivation, and emotion influence and enhance relationships and individual experiences. I believe understanding various cultures, ideas, and environments provides insight and perspective crucial to developing creative solutions to complex challenges.SPECIALTIES:• Implementing corporate vision, aligning strategy, and managing execution• Linking experiences to direct impacts on revenue & profitability enhancement • Cross-department coordination, oversight, and governance • Continuous process improvement using Agile/LEAN approaches• Ethical, engaged, energized mentor and coach developing highly productive teams• Business-to-Business (B2B) and Business-to-Consumer (B2C)